Extended rebooking options

We ask you to always check the ​status of your flight and the current travel and entry restrictions of your final or transit destination before you start your journey. These might be subject to change on short notice. The latest entry restrictions can be found via the ​IATA Travel Center website (no responsibility taken for the accuracy of information).

In case your flight is cancelled, your ticket remains valid and can be used at a later date.
Rebooking to the same destination within the same travel class is free of charge.

How to rebook?

You can contact us via our ​Service Center or rebook online via ​My Bookings. Before contacting us, please make sure:

• to have your booking reference at hand
• to already have your new travel date in mind

In case you booked via an (online) travel agency, please contact them directly to be rebooked.

If one or more flights of your trip are cancelled, you have the following options:

1. You can rebook once free of charge to an alternative flight to the same destination and in the same travel class. The rebooking must be made within the period of ticket validity (usually one year from the original departure date). To do so, please contact our ​Service Center or your travel agency as soon as possible.

2. If your ticket was issued before or on 31 August 2020, you can exchange your ticket once to a new travel, including changes to your travel class, departure or destination airport*. New travel must start latest by 31 December 2021. The ticket will be recalculated and additional payment may be required if the new fare is higher. To do so, please contact our ​Service Center or your travel agency by May 31, 2021 and have your ticket number ready.

If your flight is not cancelled but you would like to change your travel plans, you have the following options:

1. Your ticket was issued after August 31, 2020:

(a) Your flexible fare conditions apply: You can change your travel date without a change fee as described in your fare conditions. An additional payment may be required if the fare for the new flight is higher. The change must be made before the original planned travel date. Please go to ​My Bookings to change your travel online or contact your travel agency.

b) A change of travel class, departure or destination airport is possible*. Additional payment may be required if the fare for the new flight is higher. The rebooking must be made before the original planned travel date. Please contact our ​Service Center or your travel agency for making this change.

2. Your ticket was issued before or on August 31, 2020:

a) You may generally change your travel date once without a change fee. An additional payment may be required if the fare for the new flight is higher. The rebooking must be made prior to the original scheduled travel date. Please go to ​My Bookings to change your travel online or contact your travel agency.

b) If you would like to postpone your travel, you do not have to commit to a future travel date yet. Your ticket will keep its value and you can use it for a new trip with travel starting latest by 31 December 2021.
Please contact our ​Service Center or your travel agency by 31 May 2021 and have your ticket number ready.

c) A change of travel class, departure or destination airport is possible once without a change fee*. An additional payment may be required if the fare for the new flight is higher. To do so, please contact our ​Service Center or your travel agency by 31 May 2021 and have your ticket number ready.

* Exception: An exclusive domestic ticket cannot be changed to an international route and an international ticket cannot be changed to a domestic route.

Your itinerary contains one or more cancelled flights

If you hold a ticket for a flight cancelled by Lufthansa and have not yet submitted it for refund, you can submit it here or to your travel agency.

If you have already submitted your refund request by phone or email, please do not re-submit your refund request as this can result in a delay in processing.

If your ticket is completely unused, the ticket price including all taxes and fees will be refunded to the original means of payment.

If you have used one or more flights from your ticket, the unused portion of the fare value, taxes and fees will be calculated for refund.

Your itinerary contains no cancelled flights

Refunds are possible according to your fare conditions. The restrictions regarding refundability of the purchased fare apply. Depending on fare conditions and used flights, the refund value of fare, taxes and fees will be calculated and refunded to the original means of payment.

Please go to ​My Bookings to cancel your trip and request a refund, or contact your travel agency.

Has your flight been cancelled or do you wish to travel at a later date? Tickets with travel starting within the European Union*, Switzerland, Great Britain or the USA that have been booked up to and including 15 May 2020, can be converted into a Flight Value Voucher.
 
​To the Lufthansa Flight Value Voucher

* excluding Greece, Bulgaria and Slovakia

For new bookings made until 28 February 2021, all fares of the Lufthansa Group airlines worldwide are changeable without a change fee (except for tickets originating in Japan for travels to Europe). Please refer to the fare rule detail shown in your fare selection screen upon booking at Lufthansa.com. The departure and destination airports can also be changed.* If the rebooked fare is more expensive due to a change of route or a necessary change of travel or booking class, an additional charge may be applicable.

* Exception: An exclusive domestic ticket cannot be changed to an international route and an international ticket cannot be changed to a domestic route.