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Your personal contact with us

Reservations & flight bookings

By telephone

Reservation Service Centre South Africa

Hotline: 0861 8-4-2-5-3-8
Service hours
Monday
08:00 - 18:00
Tuesday
08:00 - 18:00
Wednesday
08:00 - 18:00
Thursday
08:00 - 18:00
Friday
08:00 - 18:00
Saturday
08:00 - 18:00
Sunday
08:00 - 18:00
For other countries see contacts worldwide

Customer Relations

For written enquiries about past flights or to provide feedback, you can contact us in one of the following ways:

- Simply and conveniently by using the feedback form

- By mail: Worldwide address

To ensure a prompt response, please provide your full name, address, Miles & More number or Feedback ID, if available, but no credit card details.

For calls outside South Africa: +27/21/415-3747 Within South Africa: 0861 T-I-C-K-E-T (0861 8-4-2-5-3-8)

by telephone

Hotline: 0861 842538
Service hours
Monday
08:30 - 20:00
Tuesday
08:30 - 20:00
Wednesday
08:30 - 20:00
Thursday
08:30 - 20:00
Friday
08:30 - 20:00
Saturday
08:30 - 20:00
Sunday
08:30 - 20:00
Holiday
08:30 - 20:00

by email

Do you have a suggestion or technical question in regards to our website - use our feedback form.

Miles & More Service

City
Verl Germany
Zip
33409
Address / P.O Box

Postfach 12 00

Phone 1
0861 - 636 237*
Phone 2
+27 - 214 153 508
Service hours
Monday
08:00 - 18:00
Tuesday
08:00 - 18:00
Wednesday
08:00 - 18:00
Thursday
08:00 - 18:00
Friday
08:00 - 18:00
Saturday
08:00 - 18:00
Sunday
08:00 - 18:00
 

by email

For written enquiries about Miles & More, you are welcome to use our feedback form.

* only reachable within South Africa

The protection of your personal data is very important to us and we want you to feel comfortable when visiting our site. Our biggest concern is the protection of your privacy when processing personal data and we monitor this very closely in any business operations.

Information on our privacy statement

In adherence to German law, we do everything to secure your personal data.

More information

Cookies: Personalized surfing

Cookies are used for personalization of information on our website.

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SSL: Encrypted communication via the internet

For your security: SSL - the Secure Socket Layer method.

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Transmission of Reservation Data to US Authorities (CBP)

Here you find the answers to the most frequently asked questions on this topic.

More information

API (Advance Passenger Information)

Many destination countries demand transmission of passenger data prior to departure.

More information

Register of proceedings of the data protection officer

The processing of personal data at Lufthansa.

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Secure Flight

The Transportation Security Administration (TSA) requires the transmision of certain passenger data prior to departure.

More information


Star Alliance