Your personal contact with us
Reservations & flight bookings
Reservation Service Centre South Africa
For written enquiries about past flights or to provide feedback, you can contact us in one of the following ways:
- Simply and conveniently by using the feedback form
- By mail: Worldwide address
To ensure a prompt response, please provide your full name, address, Miles & More number or Feedback ID, if available, but no credit card details.
Do you have a suggestion or technical question in regards to our website - use our feedback form.
Miles & More Service
Postfach 12 00
For written enquiries about Miles & More, you are welcome to use our feedback form.
The protection of your personal data is very important to us and we want you to feel comfortable when visiting our site. Our biggest concern is the protection of your privacy when processing personal data and we monitor this very closely in any business operations.
Information on our privacy statement
In adherence to German law, we do everything to secure your personal data.
Cookies: Personalized surfing
Cookies are used for personalization of information on our website.
SSL: Encrypted communication via the internet
For your security: SSL - the Secure Socket Layer method.
Transmission of Reservation Data to US Authorities (CBP)
Here you find the answers to the most frequently asked questions on this topic.
API (Advance Passenger Information)
Many destination countries demand transmission of passenger data prior to departure.
Register of proceedings of the data protection officer
The processing of personal data at Lufthansa.
The Transportation Security Administration (TSA) requires the transmision of certain passenger data prior to departure.