Use of a Flight Ticket in a Modified Coupon Sequence (Article 3.3.4 of the Lufthansa General Conditions of Carriage)

This form applies to passengers who have their habitual residence in Germany or whose place of departure or destination is in Germany as shown in the booking, and who are prevented, due to force majeure, illness or any other reasons which arise only after booking and which require or make reasonable a deviation from the sequence of the ticket, from commencing carriage on all legs or in the sequence specified on the ticket.

To ensure your request can be processed as quickly as possible, we recommend using this form. Please complete and review your information before submitting your request.

Once we have reviewed your request, we will change your ticket accordingly and inform you of the new ticket number by email. Please notify us without delay as soon as you become aware of the reasons for your change of plans and provide proof of these reasons.

Short-notice cases
Please note that we may not be able to process your request before departure if you submit the reasons for your change of plans and the corresponding evidence less than three working days before the next scheduled flight in your booking. If you are unable to meet this lead time, we recommend that you have the evidence ready at checkin. Otherwise, we will initially recalculate the fare based on your modified routing in accordance with Article 3.3.3 of the Lufthansa General Conditions of Carriage. Should you have made an additional payment in this context and provide proof of the reasons for your change of plans immediately after transportation, we will review your request and refund the difference where applicable.

Eligible persons

*If the booked transportation does not start or end in Germany, we require proof of residence.

Please upload either a copy of your certificate of residence, an official document such as an electricity or gas bill, or a copy of your German ID card in the “Attachment” section.

Before uploading, please make all personal data except your name and address unrecognizable. This applies particularly to the identity card, where only the name, address, and validity period should be readable.

For whom are you submitting this request?

Please state if you are making this request on your own behalf or on behalf of another person.

For myself For myself and my family in the same household As a third party on behalf of the traveler concerned

In order to process your request as a third party on behalf of someone else, we require a power of attorney issued by the respective traveler. 

After completing the power of attorney, you can upload it in the "Attachment" section.

​Download power of attorney

General Information

Please provide us with your contact details and the details of your booking.

Please first enter the traveler’s contact details here.

Person 1
Mr Ms Other No entry
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Person 2
Mr Ms Other No entry
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Person 3
Mr Ms Other No entry
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Person 4
Mr Ms Other No entry
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Person 5
Mr Ms Other No entry
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Person 6
Mr Ms Other No entry
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Person 7
Mr Ms Other No entry
Please select
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Add another passenger from the same booking.

You may add up to 7 additional passengers.

Flight details

Please be advised that we will cancel the flights corresponding to the unused segments. All remaining segments will remain unchanged.

Reason for deviating from the booked flight sequence

Please describe the reasons that prevent or have prevented you from commencing carriage in the order of flight segments indicated on your ticket.

Please do not provide any credit card details. Please also refrain from sending any sensitive personal information, such as diagnoses included on a medical certificate.

Attachment

Please upload only the files required for the verification process and redact any information that is not needed. If we require a power of attorney or proof of residence in Germany, please upload these documents here as well.

Please do not provide any credit card details. Please also refrain from sending any sensitive personal information, such as diagnoses included on a medical certificate.

Legally binding declaration

I hereby confirm that I,

am aware of Article 3.3.4 of the Lufthansa General Conditions of Carriage and that I comply with its provisions. I confirm that, at the time of booking, I intended to take carriage on all segments or in the sequence specified on the ticket, and that the use of any individual segments is based on circumstances which have arisen only after the booking and which require or make reasonable a deviation from the sequence of the ticket. 

I acknowledge that, if I have chosen a fare that requires observance of a fixed ticket sequence, the fare may be recalculated in accordance with Article 3.3.3 of the Lufthansa General Conditions of Carriage if I do not commence carriage on all segments or not in the order indicated on the ticket with otherwise unchanged travel data.

I am also aware that recalculation will not take place if my habitual residence is in Germany, or if my booked transportation starts or ends in Germany, and if I am prevented from travelling on all segments or in the booked sequence due to force majeure, illness, or other circumstances that arose only after the booking and that require or make reasonable a deviation from the sequence of the ticket, and can provide proof of this.

Confirmation and Information

We process the information you provide to handle your request (ticket/route adjustment for usage outside the coupon sequence) and for fraud prevention purposes. Uploaded documents are used solely for this review and will be deleted after processing, unless further retention is required for legal purposes.

Further information can be found in our privacy notice ​here.

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