Liability and insurance
Liability for your baggage
In general, you are responsible for your carry-on baggage and personal belongings. The liability of airlines is regulated by law. We definitely recommend that you take out a baggage insurance.
Lufthansa is not liable for breakable items in inappropriate packaging, or normal wear and tear of overstuffed baggage such as scratches, dents or damage.
Reporting damage or loss
You can report the damage or loss in writing subsequently within the legally prescribed deadline, however evidence is then required and you must prove that the damage or loss occurred during the carriage by air.
Please note the following reporting deadlines*:
|Contents of the report||Legal reporting deadline|
|Damage and partial loss||Within seven days after baggage hand-out|
|Replacement purchases in the case of delayed baggage delivery||Within 21 days of baggage hand-out|
|Total loss||Within two years|
*The postmark or automatic date of receipt in the case of a fax or e-mail notification is decisive for the observance of the deadlines.