Any personal information collected during visits to our websites is processed in accordance with the provisions of German law. Our data protection policy also complies with the internal data protection guidelines of the Lufthansa Group.
Our websites may contain links to other providers’ websites that are not covered by this privacy statement.
Lufthansa respects your personal privacy.
Collection and processing of personal data
Lufthansa stores your personal information if you provide it to us yourself, for example, during registration, as part of a survey or competition, or during contractual transactions (e.g. booking a flight).
Furthermore Lufthansa analyses traffic on its website in order to understand our customers' requirements and, based on these, to continually improve our site. For this reason we store the IP address of a visitor’s Internet Service Provider as standard. The IP address is not linked to a specific person. Only anonymous, aggregate data is evaluated for statistical purposes during web analysis.
Data from individual uses of our website is stored for error analysis. This information is used solely for correcting errors and is deleted after a two week storage deadline.
When a rating is submitted for a website , anonymised and non-personal data will be forwarded to a third party supplier.
Use of the web analysis tool Webtrends
Lufthansa carries out access measurements on Lufthansa websites using the web analysis tool Webtrends. Cookies are used for measurement and the access data is collected in an anonymised form so that no connection can be made to a user. In particular this is done by anonymising the IP address.
The information produced about the use of the websites is transferred in anonymised form to the statistics server (statse.webtrendslive.com) that is operated by Webtrends Inc, 555 SW Oak Street, Suite 300, Portland, OR 97204, USA (“Webtrends”) in the United States.
Only authorised persons have access to this anonymised data.
Limitations on use and disclosure of personal data
Lufthansa will process and use your personal data only in connection with services related to the website LH.com and the Lufthansa newsletter. This enables us to offer you a customized service and/or can also save you from having to enter the same information twice. We only utilize as much information as is necessary.
We will not share your personal data with third parties. Any partner services offered on LH.com are booked directly with these partners. You will be advised of this accordingly.
Some of our services give you the opportunity to store personal information (e.g. FAQ). Such information will only be used to respond to your current inquiry. After your inquiry is closed, this information will not be retained without requesting your permission to do so.
If Government agencies or authorities ask us to collect or share personal data, we will do so only within the appropriate legal frameworks. We require our employees, suppliers and partners to maintain confidentiality and data secrecy in accordance with Article 5 of the German Federal Data Protection Act.
All airlines are required by law to provide the US Customs and Border Protection with the flight and reservation details of every passenger entering the USA. This information is to be used exclusively for security purposes.
Further information is available here.
We would like to use your data to tell you about our products and services and those of our partners, and also to conduct occasional surveys. You decide whether or not you would like to be contacted by us. If you change your mind, you can alter your preferences at any time in the 'Newsletter and SMS services' section under 'My Account' > 'My Profile'.
Accessing personal data
If requested, Lufthansa will confirm whether we store personal data about you and what this data is. Despite our best efforts to ensure that this stored data is accurate and up-to-date, it may be incorrect. If it is, we will correct it on request. You can update most of your personal details yourself at any time under 'My Account' > 'My Profile'. If changes occur to your personal details, please update your profile as soon as possible.
Lufthansa uses technical and organizational security measures to protect the data we hold about you against accidental or deliberate manipulation, loss, deletion or unauthorized access. Our security measures are being improved continuously as new technology develops. The processing and transmission of data is encrypted by the SSL (Secure Sockets Layer) protocol.
Privacy statement on crashlytics (only relevant for usage of the Lufthansa mobile app)
Lufthansa is using a tool crashlytics in this app. This is used for real-time crash reports with detailed information on the code and device. This is only done in order to improve the maintenance and stabilization of the app. No personal data is transferred.
Enforcement of and compliance with this privacy statement
Deutsche Lufthansa AG is committed to complying with the articles of its data protection policy as described above.
Should you have any questions regarding the handling of your personal information, please contact our Group Data Protection Manager. Together with data protection staff, this manager is also your point of contact for requests for information, suggestions or complaints.
Lufthansa Group Data Protection Manager
Dr. Barbara Kirchberg-Lennartz
Deutsche Lufthansa AG
You may also send us your data protection inquiries by e-mail .