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With our SMS services you are always up to date

Lufthansa’s SMS services deliver important information to you about your current flight – to whichever location you are in at the time. Just provide your mobile phone number in your Miles & More profile or in your booking:

Type of information
Information channel
When?
Requirements
Gate change
SMS
E-mail*
From 2 hours before departure
Mobile phone number in your
Miles & More profile or in your booking; passengers with mobile boarding pass by SMS

Seat change because of a change of aircraft
SMS
E-mail*
ImmediatelyMobile phone number in your
Miles & More profile

Delay > 30 min.
SMS
E-mail*
Immediately
Mobile phone number in your
Miles & More profile or in your booking; passengers with mobile boarding pass by SMS

Cancellation
SMS
E-mail*
Immediately
Mobile phone number in your
Miles & More profile or in your booking; passengers with mobile boarding pass by SMS

Allocation to alternative flight in case of flight disruptions
SMS
Immediately
Mobile phone number in your
Miles & More profile or in your booking; passengers with mobile boarding pass by SMS

Sending out a new mobile boarding pass after allocation is made
E-mail
SMS

Immediately
Mobile boarding pass already requested for the original flight
 

* E-mailed if there is no mobile phone number available but an e-mail address exists

 
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Departure and arrival times via SMS

You can also request arrival and departure information via SMS. Simply send an SMS to the number +49 - 177 - 178 0747 and in the text specify D (for the departure time) and A (for the arrival time) as well as the flight number, e.g. D400.

 
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Charges for Lufthansa SMS services

In general there is no charge for receiving a text from Lufthansa. You will need to meet any charges from your network service provider yourself, e.g. for receiving a text whilst abroad.

Legal information about the SMS services

Related topics

Flight information

Current travel information

Latest information about Lufthansa flight operations at a glance.

Further information

SMS USA

”HELP” and “STOP”

When receiving short text messages from Lufthansa in the United States* you can reply with:

“HELP” in order to get further information to the message received

“STOP” in order to prevent the reception of any further flight status messages on your mobile phone

* Based on requirements of the US Consumer Best Practices Committee for Messaging and the US Telephone Consumer Protection Act (TCPA).


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