We always make every effort to deliver you to your destination punctually and reliably. However, should it be the case that there are disruptions to air traffic, your departure gate is changed or your flight is delayed or even cancelled, we will support you with a range of Lufthansa services.
So that we can notify you as early as possible by SMS or, alternatively, by e-mail about flight disruptions, please inform us of your current mobile phone number and e-mail address up to 23 hours before your scheduled departure:
- With every booking
- After every completed booking at www.lufthansa.com/mybookings
- Once only in your Miles & More customer profile. At the same time, please don’t forget to specify your Miles & More service card number when making a booking.
Lufthansa keeps you well informed
| Type of information | Information channel | When? | Requirements |
|---|---|---|---|
| Current flight status | lufthansa.com mobile and online | Immediately | |
| Customized flight information | lufthansa.com under ‘My Bookings‘ mobile and online | Immediately | The flight you have booked has been affected by disruption. |
| Gate change | SMS E-mail* | From 2 hours before departure | Mobile phone number in your Miles & More profile |
| Seat change because of a change of aircraft | SMS E-mail* | Immediately | Mobile phone number in your Miles & More profile |
| Delay > 30 min. | SMS E-mail* | Immediately | Mobile phone number in your Miles & More profile or in your booking; passengers with a mobile boarding pass by SMS |
| Cancellation | SMS E-mail* | Immediately | Mobile phone number in your Miles & More profile or in your booking; passengers with a mobile boarding pass by SMS |
| Allocation to alternative flight in case of flight disruptions | SMS | Immediately | Mobile phone number in your Miles & More profile or in your booking; passengers with a mobile boarding pass by SMS |
| Sending out a new mobile boarding pass after allocation is made | E-mail SMS | Immediately | Mobile boarding pass already requested for the original flight |
| Receipt of a rail voucher when a domestic German flight is cancelled | www.lufthansa.com mobile and online | Immediately |
* E-mailed if there is no mobile phone number available but an e-mail address exists
Naturally our Service Centre and Airport Teams are also available to support you with help and advice:
Lufthansa Service Centre: +49 (0)69 - 86 799 799
Lufthansa ticket counter at the airport
Lufthansa city offices
Lufthansa baggage tracing
We have compiled a list for you of the most frequently asked questions about flight disruptions.
FAQs flight disruptions (PDF)
