We very much regret that we were unable to deliver your baggage to you at your destination airport. Rest assured that we are taking all the necessary measures to reunite you with your baggage as quickly as possible.
Reporting your missing baggage to us
Report your missing baggage immediately at the airport
Should you be unable to find one or more of your bags on arrival, please report this immediately so that an official report can be filed. You will then receive a written confirmation with a reference number. Please keep this safe as you will need it again.
You must report your missing bags immediately after your arrival to the Lufthansa baggage tracing desk at the airport or to the Lufthansa airport ticket team.
In case your bags go missing, please keep your flight documents, especially your boarding pass and baggage tag receipt with you at all times.
We are searching for your baggage
Track progress online
We are searching for your baggage with the help of a worldwide baggage tracing system to which several hundred airlines are affiliated. You can check on the progress of your baggage tracing online by means of the reference number. You will find this reference number (e.g. FRALH12345) on the written confirmation that you received when you reported your missing baggage at the airport.
Check the status of baggage tracing online
You also have the option of amending your file by telephone. You will find the telephone number on the written confirmation of your missing baggage report, where you will also find the reference number (e.g. FRALH12345) which you need for identification. Should the details shown be incorrect – in particular your name, address and the description of your baggage – please let us know.
Extended baggage search
We find most missing items of baggage within the first 24 hours. As soon as your baggage is located we will contact you to arrange to deliver it to you. In rare cases we may not be able to locate an item of baggage within five days. In this case too, Lufthansa will contact you by telephone and ask you to complete a list of the contents of your delayed item of baggage.
With the help of the contents list you complete, we will carry out an intensive contents-related search for your baggage. This contents-related search enables us to assign the majority of delayed baggage to its rightful owner. For this reason we request that you complete the contents list in as much detail as possible, including all the information about your baggage.
Access a baggage contents list online here
(PDF download – please save the file before working on it)
Compensation, liability and insurance
You will be compensated for necessary expenses under our terms and conditions of liability. More detailed information about this is available here:
Liability and insurance