Report delayed baggage online or at the airport
You can report your loss to the Lufthansa baggage tracing desk at the airport or to the Lufthansa airport representative. You will then receive a written confirmation with a reference number. Please keep this safe as you will need it again.
If your baggage has not been delivered, you can also report it as delayed online or via your smartphone. To do so, please complete the form available via the link below.
Report delayed baggage online
Find out the whereabouts of your baggage online
As well as being able to check the status of the search for your baggage, you can change your details online too. In particular, if the delivery address or your contact details are incorrect or have changed, please amend these via the following link.
Check the status of baggage tracing online or make changes here
If you cannot obtain the information you want or make changes through this link, you will find a contact telephone number on the written confirmation you received when you reported your missing baggage.
Extended baggage search after 5 days have expired
With the help of the contents list you complete, we will carry out an intensive contents-related search for your baggage. This contents-related search enables us to assign the majority of delayed baggage to its rightful owner. For this reason we request that you complete the contents list in as much detail as possible, including all the information about your baggage only once 5 days have expired.
Access a baggage contents list online here
(PDF download – please save the file before working on it)
Loss of individual items from checked baggage
Procedure for the loss of individual items
Compensation, liability and insurance
Liability and insurance