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Your personal contact with us

Reservations & flight bookings

By telephone

Lufthansa German Airlines
Reservations and Information

Hotline: +40 21 204 8410
Service hours
Monday
09:00 - 17:30
Tuesday
09:00 - 17:30
Wednesday
09:00 - 17:30
Thursday
09:00 - 17:30
Friday
09:00 - 17:30
(customer support in Romanian and English)
For other countries see contacts worldwide

Customer Relations

For written enquiries about past flights or to provide feedback, you can contact us in one of the following ways:

- Simply and conveniently by using the feedback form

- By mail: Worldwide address

To ensure a prompt response, please provide your full name, address, Miles & More number or Feedback ID, if available, but no credit card details.

by telephone

Hotline: +402 12 048 422
Service hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:30 - 18:00
Sunday
09:30 - 18:00
Holiday
08:30 - 17:00

by email

Do you have a suggestion or technical question in regards to our website - use our feedback form.

Miles & More Service Team Bucharest

City
Bucharest
Zip
011821
Address 1

Aleea Alexandru 9A

Phone 1
+40 21 204 84 11
Fax 1
+40 21 204 84 24
Service hours
Monday
09:00 - 17:30
Tuesday
09:00 - 17:30
Wednesday
09:00 - 17:30
Thursday
09:00 - 17:30
Friday
09:00 - 17:30
 

by email

For written enquiries about Miles & More, you are welcome to use our feedback form.

 

Manage your flight booking practically and conveniently from home or on the move. Logging in is all it takes to make many changes directly and up to an hour before departure.

 
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Fast and straightforward: rebooking flights online


In the following video you will learn how you can change your flight booking easily in just three steps:

  
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Cancellation and refund


You can cancel your flight booking easily up to one day before departure via ‘My Bookings’ (with the exception of award tickets). This is how it works:

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  • The ‘My Bookings’ quick link takes you directly from the Lufthansa homepage to the login page of your booking summary.
  • Enter your last name and the booking code to retrieve the cancellable booking. If you are already logged in, the refundable bookings will have a "Cancellation and Refund" button next to them in your booking overview.
  • Click the "Cancellation and Refund" button next to the booking that you wish to cancel and confirm your choice on the following page.
  • You will now automatically receive a confirmation e-mail, the booking will be cancelled and the amount to be refunded will be transferred or credited to your credit card.
 

Flights which have not been purchased through a Lufthansa office or LH.com may be cancelled online. However, for a ticket refund, please contact the travel agency which issued the ticket.

For free-of-charge ticket refunds due to flight cancellations resutling from strike actions please contact the Lufthansa Service Center.

Edit your booking now

 
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Other booking services


As well as rebooking and cancelling flights, you can make many other adjustments to your profile or your booking. You will find further information on adjustment options under ‘My Bookings’.

Edit your booking now


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