Information via SMS

With our SMS services you are always up to date

Lufthansa’s SMS services deliver important information to you about your current flight – to whichever location you are in at the time:

Type of informationInformation channelWhen?Requirements
Mobile check-in invitation by SMSSMS08:00 hrs–18:00 hrs
14 hrs before departure
Mobile phone number in your
Miles & More profile or in your booking and registration for SMS services
Gate changeSMS
E-Mail*
From 2 hours before departureMobile phone number in your
Miles & More profile
Seat change because of a change of aircraftSMS
E-Mail*
ImmediatelyMobile phone number in your
Miles & More profile or in your booking; passengers with mobile boarding pass by SMS
Delay > 30 min.SMS
E-Mail*
ImmediatelyMobile phone number in your
Miles & More profile or in your booking; passengers with mobile boarding pass by SMS
CancellationSMS
E-Mail*
ImmediatelyMobile phone number in your
Miles & More profile or in your booking; passengers with mobile boarding pass by SMS
Allocation to alternative flight in case of flight disruptionsSMS
E-Mail*
ImmediatelyMobile phone number in your
Miles & More profile or in your booking; passengers with mobile boarding pass by SMS
Sending out a new mobile boarding pass after allocation is madeE-Mail
SMS
ImmediatelyMobile boarding pass already requested for the original flight
Mobile boarding pass already requested for the original flightwww.lufthansa.comImmediately

* E-mailed if there is no mobile phone number available but an e-mail address exists

SMS service without Miles & More service card

You can also request arrival and departure information via SMS without a Miles & More service card . Simply send an SMS to the number +49 - 171 - 74 74 000 and in the text specify D (for the departure time) and A (for the arrival time) as well as the flight number, e.g. D400.

Charges for Lufthansa SMS services

In general there is no charge for receiving a text from Lufthansa. You will need to meet any charges from your network service provider yourself, e.g. for receiving a text whilst abroad.
Legal information about the SMS services


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