Information representatives provide assistance to hearing- and visually-impaired travellers. Disabled passengers are requested to confirm any special needs with their airline four days in advance. Facilities include ramps and lifts, escorted wheelchair services, TTY telephones, visual paging for hearing-impaired passengers and Braille buttons in lifts. The ATS system is fully accessible, with elevators provided at each of the five stops.
Assistance within the airport can be arranged in advance for Terminals 1 and parts of Terminal 2 (tel: (773) 601 3398), Terminal 2 (tel: (773) 985 0059) and Terminals 3 and 5 (tel: (773) 686 7561). Adapted hire cars for drivers with disabilities can be provided with two or three days notice. Disabled car parking facilities are provided for badge holders. Disabled toilets are located throughout the airport.