There is a huge amount to discover at Germany’s largest airport, not least because the airport operator, Fraport, is continually extending and improving its services for you. Find out about the new services and current events at Frankfurt Airport.
Convenient shopping and travel: ‘Home Delivery’ service completes the duty-free offer at Frankfurt Airport
If, up to now, you’ve avoided visiting the duty-free shops at the airport because you didn’t want to carry shopping as well as your heavy suitcases, you can now take advantage of a new service. With the ‘Home Delivery’ service passengers can have their purchases from the 25 Heinemann Duty Free and Travel Value Shops at Frankfurt Airport delivered conveniently to their home.
As a rule, delivery is within three working days. If you will be out of the country for longer than that, you can also request a delivery date up to eight weeks after the day you place your order. The flat-rate delivery charge is 4.95 euros and delivery is free on purchases worth 50 euros or more.
Requirements for the new ‘Home Delivery’ Service:
- The offer initially applies only to passengers within the EU (departure and arrival location).
- The delivery address must be in Germany. The billing address can be different.
- The ‘Home Delivery’ service applies to passengers over 18 years of age who have a valid email address.
To ensure that the person placing the order is a passenger with a valid airline ticket, the flight information will be checked. After successful validation, customers can shop online several times from three months before their flight right up to and including the day of their departure, subject to the maximum order amount.*
The same discounts and terms apply to online shopping as to shopping at the airport. For Miles & More card holders this means: you will earn miles on every order. The full range of perfumes, cosmetics, wine, champagne, spirits and confectionery is available to customers. Tobacco goods cannot be shipped because of legal requirements.
More information about the delivery service
*Three pieces of the same item for perfumes and cosmetics and 24 bottles from the spirits merchandise group. There is no limit on the amount of confectionery or products from the fine food range that can be purchased.
New Frankfurt Airport App: enhanced design provides greater functionality
Fraport AG’s new Frankfurt Airport App 2.0 features a completely redesigned look, expanded content and the user-friendliness of the App has been significantly improved. In addition to German and English versions, the new FRA Airport App is also available in a Chinese (Mandarin) version. The App is already available for free downloading in the Google Play Store and will also be offered in the App Store.
The FRA Airport App optimally prepares travelers with useful tips such as how to get to Frankfurt Airport, parking recommendations, and orientation at FRA. Upon arrival, passengers can use the FRA Airport App as a personal guide during their stay in the passenger terminals. For example, users can customize the start page to their individual requirements and can receive real-time information about any changes regarding their flight or gate, as well as special offers in the shops and restaurants. A navigation feature guides every passenger to his or her desired destination. In the Chinese version, passengers can evaluate all services, shops and restaurants via a rating platform. This feature is expected to be activated for the German and English versions shortly. The tax refund calculator was developed especially for international passengers and calculates the refund already during the shopping experience; in this form, the tax refund calculator does not exist at any other hub airport.
For more information about the services, please visit: www.frankfurt-airport.de
Free Round-the-clock Internet Access: Germany’s First Major Airport with Free 24-hour Wi-Fi
Fraport AG (the Frankfurt Airport company) is expanding its free Wi-Fi access at Germany’s largest airport from 60 minutes to 24 hours. Frankfurt Airport’s (FRA) round-the-clock free Wi-Fi service is available immediately. More than 300 Wi-Fi access points (particularly in the departures areas) facilitate Internet access in the terminals. To use the free Wi-Fi service, passengers and visitors simply log on via the “HotSpot” Internet portal of Deutsche Telekom. After the first 24 hours, passengers can extend their free Wi-Fi access for a further 24 hours with a just few clicks – ideal for travelers having a longer stopover at Frankfurt Airport.
Frankfurt Airport: Preorder Duty Free Items Online Before Flying
Now you can enjoy online duty-free shopping:
If you don’t have much time at the airport before your flight, you can still take advantage of the wide range of attractively priced duty-free offers at FRA. How? Simply use the online preordering service of Heinemann Duty Free, the company that operates Frankfurt Airport’s duty free shops. Via the Internet, you can browse the extensive range of perfumes, cosmetics, wines and spirits, sweets, toys and games, and tobacco products available. Then, select and preorder your purchases. Finally, on the way to your departure gate, you conveniently pick up your duty-free purchases.
It couldn’t be easier to shop online:
Go to http://www.frankfurt-airport.com/content/frankfurt_airport/en/shop_enjoy0/duty_free.html, then brouse at your leisure, place your choices in the shopping basket. Enter the date of your flight and your destination airport. Presto! Your purchase will be waiting at the service counter of a selected Heinemann Duty Free shop in the passenger terminals at Frankfurt Airport for pick-up on the day of your flight. You will receive e-mail confirmation of your online order per e-mail, along with instructions where to collect your purchase. Simply show your boarding pass and get your items on the way to the gate, without any hassle or loss of time.
You can preorder your FRA Duty Free purchases online up to 12 hours before flight time. The preordering duty-free service from Heinemann Duty Free is a further example of the many initiatives being offered under FRA’s “Great to Have You Here!” quality service program.
Four prayer rooms invite people of different faiths to linger awhile
Uniquely among German airports, Frankfurt Airport has prayer rooms for Christians, Jews and Muslims which are open 24 hours a day. Places of calm where you can pause and catch your breath. Regular prayers, services and concerts are also held there.
A new Welcome Centre available for arriving passengers at Arrivals B
Information desks are often the first port of call for passengers at Frankfurt Airport. Our friendly, motivated and multilingual employees are there for you and are happy to help.
Apart from the new Welcome Centre in Arrivals B, there are more service points and information desks in Terminals 1 and 2.
Multilingual service guides help passengers find their way around.
It is now even easier for international passengers to find their way around the terminals at our Frankfurt hub. Whether they are from China, Russia or Portugal, most passengers will find that our most important leaflets are now available in their native language. The Airport Guide, the Transfer Guide and the Shopping & Dining Guide are available to download free of charge from the airport’s website in nine languages: German, English, French, Japanese, Korean, Mandarin, Portuguese, Russian and Spanish. In addition, the Shopping & Dining Guide is also available in Italian.
“Where can I find my airline’s check-in counter?” “Where can I relax or recharge my phone?” “Where can I get my VAT refunded?” “What’s the quickest way to the gate for my onward flight?” “What’s the best way of organising my stay at the airport?” These and many more questions are answered in two leaflets: the Airport Guide is for passengers who are departing from or arriving at Frankfurt, the Transfer Guide is for those in transit. The Shopping & Dining Guide consists of a large plan of the terminal showing the location of all the shops and restaurants.
'Chinese personal shoppers' help passengers on a shopping trip in their own language.
Recently, Frankfurt Airport has been offering passengers from China a special service: so-called ‘Chinese personal shoppers’. They advise the passengers about shopping and help them to reclaim the VAT on goods purchased. If requested, airport personnel will also accompany Chinese passengers through security and as far as their gate.
Prior registration is not necessary. Chinese passengers who wish to try out shopping at the airport with a personal shopper can simply ring this number whenever they want: 0049-174-1550602. The shopping service is free.
As well as Chinese personal shoppers, Frankfurt Airport does, of course, also have shopping assistants available for all other passengers. Every day there are up to ten shopping assistants on duty in central places in different parts of the airport. Each of them speaks German and English and up to three other languages. They not only act as sales promoters and friendly guides, but their attentive and calm manner also helps to take the stress out of the 'big journey’ for passengers. You will recognise the shopping assistants by their orange jackets and their friendly smiles.
Frankfurt Airport employs 'personal shoppers' for Russian passengers
Frankfurt Airport has extended its personal-shopper service and has recently also introduced personal advisers to assist Russian passengers. Two 'Russian personal shoppers' take care of Russian passengers daily from 10:00 to 19:00 hours. They advise Russian passengers about shopping, help them to reclaim the VAT on their purchases and, if requested, will accompany them through security as far as their gate.
Russian personal shoppers offer a professional service. It is possible to request their services beforehand, but it is not necessary. Russian passengers who would like to try out shopping at the airport with a friendly, competent guide or who have questions about this can email firstname.lastname@example.org or call 0049-174/1550609 at any time. The services of our Russian shopping ‘experts’ are, of course, free of charge, as is the Chinese personal shopper service that was introduced in September 2012 (tel. number: 0049-174/1550606; email@example.com).
As part of the airport’s service for Russian passengers, there are also leaflets available in their native language to make their stay in Frankfurt easier. As well as the Airport Guide and the Transfer Guide, a Shopping & Dining Guide for each of the terminals can be downloaded free of charge from the airport’s website.
For fun and games Fraport provides nine children’s play areas for little passengers
The airport becomes an adventure playground for little explorers.
Seven new play areas have now been opened behind the security check points. There is always another enticing adventure awaiting here and children can let off steam. In Terminal 1 at gate B22 they can climb on a helicopter, at gate B44 they can dive into the ocean. There is also a new play area at gate C16. ‘Airport World’ is the attraction in the new Pier A-Plus whilst, one level above in Pier Z, swashbuckling pirates enter the picture. In Terminal 2’s Pier E the focus is on space travel. The play area at Pier D is about to be opened. The lunar module and the visitors’ terrace are the highlights in the public area of Terminal 2.
Even at the baggage reclaim, children are kept busy with wall games while their parents are left in peace to keep an eye out for their cases. The very youngest should, of course, also feel well looked after: at all of the larger sanitary facilities there are separate, newly designed baby changing rooms with comfortable quiet areas for mothers to breast-feed or give baby a bottle undisturbed.
Kids first: Frankfurt Airport lends strollers free of charge
The system is simple: in Terminal 1, strollers are available at the service point in the pre-security part of Concourse B and at information counter 10 in the B transit zone.
In Terminal 2, you can pick one up at the service point between Concourses D and E in the pre-security area. When you’re finished, you take the stroller back to where you got it. Or, if you’re departing or changing planes, you can simply leave it at the gate. Airport staff will collect it there.
This service is a further example of the many initiatives being offered under FRA’s “Great to Have You Here!” quality service program.
For more information about the services, please visit: www.frankfurt-airport.de
Dog kennels: our four-legged friends have a holiday at Frankfurt Airport
Holidays without their master or mistress: when dog owners fly off on holiday or a business trip, they often don’t know what to do with their faithful companions. This is where Frankfurt Airport helps with its kennels. If you leave your pet to be cared for there, you can head off without worrying. Your four-legged friend will be well looked after and have plenty of exercise and company.
The kennels are on the south side of Frankfurt Airport. There are twenty five kennels available in a 3,500 square metre area. Each kennel is at least 20 square metres in size and can be heated in the winter. The dogs also have large pens where they can run around, play and let off steam.
Accommodation in the kennels costs 18 euros a day in summer, 20 euros in winter. There is also a one-off final cleaning payment of 15.50 euros. Owners can arrange a viewing of the kennels and look around their dogs’ holiday accommodation without obligation. For viewings and reservations, please call: +49 (0)69-690-66542 or email: firstname.lastname@example.org. The kennels are open Monday to Friday from 08:00 to 16:00 hours.