We welcome any comments you have about your travels with Lufthansa. Your feedback is especially helpful in our ongoing efforts to better meet your needs.
Online feedback
If you live in North America you can submit comments via mail to the address below or by completing our online contact form.
Please fill in all requested fields to help us get back to you as quickly as possible. You will receive a response within 2 weeks from receipt of your feedback.
For general information on travel with Lufthansa prior to your departure please contact your local reservation center.
Mailed correspondence
When writing to us you can use the following address, and it's important to include the following information listed below:
Lufthansa Customer Relations
PO Box 425
East Meadow, NY 11554
- Flight number and dates of travel
- Passenger ticket receipts and boarding passes
- Reimbursement requests for baggage related issues must include the airport reference number as well as original receipts. No copies, please.
For anyone with a residence outside North America, please contact your local Lufthansa office.
