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Your personal contact with us

Reservations & flight bookings

By telephone

Lufthansa German Airlines
Customer Service and Support Center: Reservations and Information

Hotline: +886 2 2325 8861
Service hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 19:00
Sunday
09:00 - 19:00
(customer support in Chinese and English)
For other countries see contacts worldwide

Customer Relations

For written enquiries about past flights or to provide feedback, you can contact us in one of the following ways:

- Simply and conveniently by using the feedback form

- By mail: Worldwide address

To ensure a prompt response, please provide your full name, address, Miles & More number or Feedback ID, if available, but no credit card details.

Enjoy online-only special fares on lufthansa.com. Book online, travel smart.

by telephone

Hotline: 886 2 2325 8861
Service hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 19:00
Sunday
09:00 - 19:00
Holiday
09:00 - 19:00

by email

Do you have a suggestion or technical question in regards to our website - use our feedback form.

Miles & More Service Team

City
Taipei Taiwan
Address 1

臺北市仁愛路4段4號12樓 12F, 4, Jen Ai Road, Sec.4

Phone 1
+886 2 - 23 25 88 61 (Call Center)
Fax 1
+886 2 - 23 25 22 61 (Ticket Office)
Service hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 19:00
Sunday
09:00 - 19:00
Ticket Office: Monday-Friday 09:00 - 18:00
 

by email

For written enquiries about Miles & More, you are welcome to use our feedback form.

At the airport

Lounges

Relax, rest or work at any of the major international airports – the lounges provided by Lufthansa and its Star Alliance partners enable you to do so.


Lounges

Airport information

Discover the special services at the five Lufthansa hubs in Germany, Austria and Switzerland as well as the other Lufthansa departure and destination airports worldwide.

Airport information

Boarding

Thanks to the quick boarding gates in Frankfurt and Munich you can enjoy a relaxed boarding and save time.


Boarding

To and from the airport by bus & train

AIRail, Lufthansa Airport Bus or Rail&Fly – with the travel services from Lufthansa and its partner airlines even your journey to and from the airport becomes an enjoyable experience.


Travelling to and from the airport by bus & train

First Class at the airport

Your First Class journey begins when you arrive at the airport. Enjoy a consistently harmonious travel experience of the highest standard on the ground and in the air with Lufthansa First Class.


First Class at the airport

Lufthansa Guide Service

Lufthansa offers a Guide Service to passengers embarking or changing flights at Frankfurt or Munich and who speak neither German nor English , so that they can find their way around the airport quickly. You’ll find information on costs and how to book here.

Lufthansa Guide Service

The new Germanwings

Outside the Frankfurt and Munich hubs, Germanwings, a Lufthansa Group airline , will fly you safely to your destination within Germany and the rest of Europe.


The new Germanwings

Public Transport

Enjoy stress-free travel to airports in Germany and Switzerland on local public transport, without the hassle of traffic jams and having to find a parking place. You will find links to current timetable information here.

Public Transport

Arrival Services

Benefit from our arrival services and make the most of a free stay in the Lufthansa lounges as well as other services.



Arrival Services

SWISS

The cooperation between SWISS and Lufthansa stands for quality, excellent service and coordinated flights.

SWISS


Star Alliance