Support at the airport

To ensure that passengers who are not German speakers and who are boarding or transferring at Frankfurt or Munich, can always find their way around the airport quickly, Lufthansa offers the Lufthansa Guide Service as well as the Lufthansa Family Service, which is designed to meet the needs of families travelling together.

Lufthansa Guide Service

Lufthansa offers a Guide Service to international passengers, business travellers, groups and passengers who may, for example, need help finding their way to a connecting flight at the airport or who would like an exclusive passenger chaperone service. They will be met by a special Lufthansa guide directly at their gate or at another rendezvous point and accompanied to their destination - for example, to a connecting flight, train, hotel, shuttle bus or to the airport lounge. Lufthansa guides will always be on hand to answer your questions - and in more than 50 languages. A charge is made for the Lufthansa Guide Service.

Languages available

All our guides speak German and English. For an additional charge of € 30, Lufthansa Guides are also available to assist you with any questions or problems in more than 50 languages.


Here is a list of languages available at Frankfurt

Here is a list of languages available at Munich

Booking and prices for the Lufthansa Guide Service

These chargeable services are only available to Lufthansa passengers and can be booked very easily via the Lufthansa sales office or by calling the Lufthansa Service Center.

Number of passengers
Cost
Number of guides
Book up to X days in advance*
1 - 5
€55

1
4 days

6 - 20
€110

1
4 days

21 - 40
€220

2
7 days

41 - 80
€330

3
7 days

> 80
€440

4
7 days

*Bookings possible 2 - 3 days in advance for an additional charge of €25. Special language service per guide in the corresponding language + €30. Cancellation free of charge up to 4 days in advance; change of booking requires a new request. Can be booked for passengers aged 18 and over.

Options for being met and escorted by Lufthansa guides

Guides from the Lufthansa Guide Service and the Lufthansa Family Service will accompany passengers at Frankfurt and Munich airports. Possible meeting points and destinations are:



Possible meeting points
Possible destinations
Frankfurt

Arrivals gate, counter 300 in Hall A, Sheraton Hotel lobby, hotel shuttle bus stop
Check-in, gate, baggage reclaim, lounge (if passengers are eligible), Meeting Point/Arrivals Hall, restaurants, car rental company, car park, taxi rank/car priority lane, bus stops for hotel shuttle buses, plus any other location directly in or at the terminal.
Munich

Arrivals gate, counter 431, S-Bahn station, Kempinski Airport Hotel, hotel shuttle bus stop
Check-in, gate, baggage reclaim, lounge (if customer is eligible), Meeting Point/Arrivals Hall, restaurants, car rental company, car park, taxi rank/car priority lane, bus stops for hotel shuttle buses, plus any other location directly in or at the terminal.

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