Lufthansa introduces new check-in terminals
12 February 2009
Self-service check-in now faster, more flexible and more reliable
The new Lufthansa check-in terminals promise to boost the convenience factor for Lufthansa passengers. On 16 February, the German flag carrier will start replacing its 300 existing check-in terminals with new upgraded ones. The first terminals will be installed at Lufthansa’s largest hub in Frankfurt and at Milan Malpensa Airport, where the recently launched airline Lufthansa Italia is based. By the end of April, all Lufthansa’s check-in terminals will be replaced throughout Europe. Besides their new, more modern design, the check-in terminals are equipped with an integrated radio frequency identification (RFID) scanner that can read passports and cards. The new terminals also have a larger monitor for easier readability.
The new technology will also enable customers with a machine-readable passport or ID card to check in quickly and flexibly. Once their passport data has been scanned, passengers are checked in. In order to receive a boarding pass, they then have to enter their flight number, flight destination or booking code. Thanks to the integrated RFID technology in the card scanner, customers checking in with a Miles & More credit card with a PayPass function only have to hold their card up against the scanner in order to trigger the check-in procedure.
Passengers who are already checked in but who wish, for example, to change their seat, can simply call up the check-in menu by placing the barcode printed on their boarding pass against the scanner and then make the necessary alteration. In addition, the scanner is able to record the Advance Passenger Information System (APIS) data that is required by many immigration authorities before a flight departs. Passengers simply have to call up this option and then hold their passport over the scanner.
Lufthansa is the first airline worldwide to use check-in terminals equipped with RFID technology. Once again the German flag carrier is assuming a pioneering role. At the beginning of the 90s, Lufthansa was the first carrier to introduce a self-service check-in service for its customers.
First Lufthansa Welcome Lounge opened
26 January 2009
Special services for long-haul passengers flying via Frankfurt
Lufthansa is adding another highlight to its range of services for premium customers with the opening of the Welcome Lounge at Frankfurt Airport – the first lounge of its kind in Lufthansa’s worldwide network. The lounge concept is geared to the needs of passengers arriving on long-haul Lufthansa flights and can be used exclusively by First and Business Class passengers as well as by status customers.
The lounge has a total floor area of 1,200 square metres on two levels providing all the amenities guests need in order to freshen up after an intercontinental flight and prepare for the day ahead. Located on the upper level is a spacious comfort area with lounging armchairs and a quiet zone for relaxing plus a bistro area where guests can fortify themselves with various snacks or help themselves to the breakfast buffet with hold and cold dishes. Wireless Internet access is available throughout the lounge, while in the dedicated work area workstations and free Internet terminals are provided. At reception there is a large cloakroom where guests can leave their baggage during their stay.
During the planning phase, great emphasis was placed on the modern shower area on the lower level. It encompasses 28 high-end showers in an elegant design that invite guests to relax and refresh themselves after their flight. A concierge is on hand to allocate the shower facilities and also coordinate customer wishes such as the ironing service for HON Circle members, First Class guests and Senators.
“The Welcome Lounge provides ideal conditions for our premium passengers to start the day feeling relaxed, regenerated and refreshed after a long night flight. In designing the facilities, we paid close heed to the wishes of our frequent flyers and top customers,” explained Dr. Karl-Rudolf Rupprecht, Lufthansa’s Senior Vice President Hub Management Frankfurt.
The Welcome Lounge is located directly behind the Baggage Reclaim hall in the Arrivals Area B and is open daily for seven hours, from 5.30 am –12.00 pm. Following the opening of the Welcome Lounge, Lufthansa’s premium customers will have a choice of 14 lounges at Frankfurt Airport.
Lufthansa’s worldwide lounge service
Lufthansa currently operates about 65 lounges worldwide with a total floor space of over 28,000 square metres. Depending on their booking class and status, Lufthansa passengers have access to four different lounges – First Class, Senator and Business and the new Welcome Lounge at Frankfurt – all of which provide a pleasant atmosphere in which to wait for a flight, relax or work. Along with the more than 660 lounges operated by Lufthansa’s Star Alliance and cooperation partners to which Lufthansa passengers also have access, Lufthansa thus offers its premium customers one of the largest lounge networks in the world. Until 2013, Lufthansa will be investing about 150 million euros in constructing new lounges and refurbishing existing ones in order to further expand and enhance its airport lounge facilities for customers.
Lufthansa presents lounge on three levels in New York
20 January 2009
New exclusive First Class area for Lufthansa’s premium customers
Resplendent in its new design, Lufthansa’s expanded and modernised lounge at New York’s John F. Kennedy Airport opened its doors to guests these days. Covering a floor area of almost 1,500 square metres on three levels, the new facilities provide twice as much space for Lufthansa’s premium customers as the original lounge before refurbishment. The highlight is the new First Class area for HON Circle members and First Class passengers.
The new First Class area is located on the third level and is the first of its kind outside the Lufthansa and SWISS hubs at Frankfurt, Munich and Zurich. In this exclusive atmosphere, First Class travellers and HON Circle members find all the amenities they need in order to refresh themselves and unwind – or they can simply sit back and be spoilt by the attentive staff. The area has its own large reception desk, where guests are welcomed, and 27 comfortable chairs. In the separate Pre-flight Dinner area, guests can have a meal before their flight departs so that they can then sleep or relax on a night flight without any interruption. Generously proportioned shower rooms are also provided so that guests can freshen up before their flight.
The Senator Lounge on the second floor, which also reflects the elegant new lounge design, has 124 seats. Comfortable relaxing armchairs invite guests to unwind and recharge their batteries. In the bistro area, snacks, a choice selection of German wines, beers and spirits are served. The Senator Lounge also has comfortable bathrooms with bathtubs and showers.
On the lower floor, the completely renovated, spacious Business Lounge can accommodate up to 171 guests. It has a bistro and bar area offering a choice of snacks and drinks, a lounge area with groups of comfortable leather easy chairs and televisions and a separate work area with workstations for business travellers.
“The lounge at John F. Kennedy Airport is a walk-in advertisement for Lufthansa on the American continent and is an important component of our 150-million-euro investment programme to upgrade our lounges worldwide,” says Oliver Wagner, Vice President Global Airport Products and Services at Lufthansa. “In the first three months of this year alone, we will open seven lounges, including in Mumbai and Paris.”
Access to the Lufthansa lounge in New York is directly behind the security checkpoints in Terminal 1. Lounge guests therefore have only a short distance to walk to the departure gates and can relax and enjoy their stay in the new luxuriously appointed lounges.
Lufthansa’s worldwide lounge service
Lufthansa currently operates about 60 lounges worldwide with a total floor space of over 22,000 square metres. Depending on their booking class and status, Lufthansa passengers have access to three different lounges – First Class, Senator and Business – all of which provide a pleasant atmosphere in which to wait for a flight, relax or work. One entirely new facility is the first Lufthansa Welcome Lounge at Frankfurt, Lufthansa’s largest hub. Along with the more than 660 lounges operated by Lufthansa’s Star Alliance and cooperation partners which can be used by Lufthansa passengers, Lufthansa thus offers its premium customers one of the largest lounge networks in the world. Until 2013, Lufthansa will be investing about 150 million euros in constructing new lounges and refurbishing existing ones in order to further expand and enhance its airport lounge facilities for customers.
Lufthansa Business Jet
14 January 2009
Lufthansa Business Jet - long-haul flights in a lounge atmosphere
With Lufthansa Business Jet, business travelers and discriminating private travelers enjoy the highest level of comfort and optimal connections on their trips.
What makes the Lufthansa Business Jet so special? On board there is only one class of service - Business Class with only 44 seats on the Boeing 737 on flights to/from Munich and 48 seats on the Airbus A319 to/from Düsseldorf. Thanks to all of the extra space, passengers can experience their flight in an especially quiet and relaxing environment. In addition, they enjoy personalized service in exclusive surroundings. And because of the small number of passengers, boarding and deboarding times are also reduced, saving travelers valuable time. According to grid we only have routes from MUC and FRA.
Now Lufthansa Business Jet service to and from Munich offers even more comfort on board. Passengers can make themselves comfortable on modern "lie-flat" seats, which, due to their improved tilt angle, create a nearly horizontal bed over six feet long.
Working at the highest stage
There are also plenty of options for those who want to make productive use of their time on board. With increased legroom and roomy work surfaces, there's plenty of space and privacy available for each passenger. Documents and travel accessories can be easily stored or kept within reach. Each seat features a power outlet so that passengers can work comfortably with their own laptops. The reading lamp integrated into the seat guarantees optimal working conditions and undisturbed reading at night.
In addition, all Lufthansa Business Jet aircraft on the Newark - Munich, Newark - Düsseldorf and Chicago - Düsseldorf routes are equipped with new, high quality DVD players. A DVD player with a large display monitor and excellent picture quality is available for each passenger, turning any movie selected from the video program into a true entertainment experience. A large collection of music is also available. Your time on board will just fly.
During the flight, four flight attendants take care of only twelve passengers each. Your Lufthansa Business Class menu leaves nothing to be desired and is not served to you from a trolley but, as in good restaurants, solely by hand.
Lufthansa Business Jet flights are operated by PrivatAir and are scheduled as follows:
09:45 hrs +1
|05:45 hrs +1
|As of 13 May 2009: