Missing baggage

In the event that items of baggage do not arrive at the destination airport at the same time as the passenger, we take all necessary measures to recover the missing items as quickly as possible.

Lufthansa baggage tracing

Should you be unable to find one or more of your bags on arrival, please report this immediately to the local Lufthansa baggage tracing desk.

You will then receive a written confirmation with a reference number which you must retain.

We search for missing baggage with the help of a worldwide baggage tracing system. Our Customer Call Centre will keep you informed of progress in the tracing of your bags. Their telephone number can be found on the written confirmation of your missing baggage report. There is also a reference number on this confirmation (e.g. FRALH12345) which you will need for identification.

You also have the option of checking the current status of your baggage tracing online with the help of your reference number:

Lufthansa baggage tracing online

Detailed search procedure

We find the majority of missing items of baggage within the first 24 hours. In rare cases we may not be able to locate an item of baggage within five days. In this instance we will require exact details of the contents of your baggage for a further search procedure

Liability and insurance

You will be compensated for necessary expenses under our conditions of liability. Information about this can be found at your local Lufthansa office as well as here:

Liability and insurance

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