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Here you find the most frequently asked questions and answers for the area inside which you have clicked. Should you not find the suitable reply to your question please search again using your own words.

1.  I have made a reservation in Economy Class. Can I reserve a specific seat in advance?

2.  I want to bring special baggage with me. Who should I contact?

3.  What should I do if I arrive at my destination and find that my checked baggage is damaged or missing?

4.  What is the liability for checked baggage?

5.  Are there items not covered by the liability?

6.  What happens if hand luggage or travelling clothes, which were carried in the passenger cabin, go missing or are damaged?

7.  Can I take a bicycle on my trip?

8.  I want to take my firearm with me to my destination. Who should I contact?

9.  On what conditions can surfing or wind surfing equipment be carried?

10.  Why do we charge for carrying excess baggage?

11.  Will using Online Check-in hold my seat longer?

12.  Can I check in baggage if I use the online check-in service?

13.  Can I add my Miles&More number to my reservation using Online Check-in?

14.  Is it possible to check-in individuals from the same party at different times?

15.  Can I check-in for my return flight online?