Travelers with special needs
Should you have any questions relating to this advice or any other aspect of your travel, please contact your travel agent or Lufthansa directly. By calling: +49 (0) 800 -838 4267 (toll-free if calling from a German landline) you will receive detailed information.
In general Lufthansa is happy to carry passengers with reduced mobility. However, it may be necessary for a companion to travel with you. If you are travelling alone and you are not in a position to manage your own evacuation in case of emergency because of the severity of your disability, Lufthansa may not allow you to travel on the flight.
Advice for US citizens and travellers to and from the USA
If you have any questions please contact the following:
U.S. Department of Transportation Aviation
Consumer Protection Division/C-75400
7th Street, SW
Washington, D.C. 20590
Online: Aviation Consumer Protection Division
US. Department of Transportation (DOT) Disability Hotline: 1-800-778-4838
Please note our Advice for travellers to and from the USA
You will find further information at: www.dot.gov