There is a huge amount to discover at Germany’s largest airport, not least because the airport operator, Fraport, is continually extending and improving its services for you. Find out about the new services and current events at Frankfurt Airport.
New Frankfurt Airport App: enhanced design provides greater functionality
Fraport AG’s new Frankfurt Airport App 2.0 features a completely redesigned look, expanded content and the user-friendliness of the App has been significantly improved. In addition to German and English versions, the new FRA Airport App is also available in a Chinese (Mandarin) version. The App is already available for free downloading in the Google Play Store and will also be offered in the App Store.
The FRA Airport App optimally prepares travelers with useful tips such as how to get to Frankfurt Airport, parking recommendations, and orientation at FRA. Upon arrival, passengers can use the FRA Airport App as a personal guide during their stay in the passenger terminals. For example, users can customize the start page to their individual requirements and can receive real-time information about any changes regarding their flight or gate, as well as special offers in the shops and restaurants. A navigation feature guides every passenger to his or her desired destination. In the Chinese version, passengers can evaluate all services, shops and restaurants via a rating platform. This feature is expected to be activated for the German and English versions shortly. The tax refund calculator was developed especially for international passengers and calculates the refund already during the shopping experience; in this form, the tax refund calculator does not exist at any other hub airport.
For more information about the services, please visit: www.frankfurt-airport.de
Frankfurt Airport – 1 hour online free of charge
Fraport AG, the owner and manager of Frankfurt Airport (FRA), continues to expand its Internet service at FRA. Effective immediately, passengers and visitors at FRA can use their own digital devices to access the airport’s Wi-Fi network for 60 minutes free of charge. Internet access at FRA is facilitated via the HotSpot portal of Deutsche Telekom, Germany’s largest telecommunications provider. With only a few clicks to get online, passengers can check their e-mails and search the Internet.
Fraport has increased the free HotSpot access time from 30 to 60 minutes to enhance the time spent by visitors at Germany’s largest aviation hub and to meet the needs of today’s increasingly mobile and networked digital society. Each user can take advantage of this free Wi-Fi access once per day. Although the online session ends automatically after one hour, a timer continuously shows how much free time is still left, so users are not surprised. Furthermore, users can remain online after the free hour expires by purchasing a 24-hour ticket for €4.95 with their credit card. Passengers and visitors can also take advantage of the Fraport’s extensive information offered in various languages at the airport’s complimentary website (www.frankfurt-airport.com) and via the FRA Airport App for smartphones.
Four prayer rooms invite people of different faiths to linger awhile
Uniquely among German airports, Frankfurt Airport has prayer rooms for Christians, Jews and Muslims which are open 24 hours a day. Places of calm where you can pause and catch your breath. Regular prayers, services and concerts are also held there.
A new Welcome Centre available for arriving passengers at Arrivals B
Information desks are often the first port of call for passengers at Frankfurt Airport. Our friendly, motivated and multilingual employees are there for you and are happy to help.
Apart from the new Welcome Centre in Arrivals B, there are more service points and information desks in Terminals 1 and 2.
Multilingual service guides help passengers find their way around.
It is now even easier for international passengers to find their way around the terminals at our Frankfurt hub. Whether they are from China, Russia or Portugal, most passengers will find that our most important leaflets are now available in their native language. The Airport Guide, the Transfer Guide and the Shopping & Dining Guide are available to download free of charge from the airport’s website in nine languages: German, English, French, Japanese, Korean, Mandarin, Portuguese, Russian and Spanish. In addition, the Shopping & Dining Guide is also available in Italian.
“Where can I find my airline’s check-in counter?” “Where can I relax or recharge my phone?” “Where can I get my VAT refunded?” “What’s the quickest way to the gate for my onward flight?” “What’s the best way of organising my stay at the airport?” These and many more questions are answered in two leaflets: the Airport Guide is for passengers who are departing from or arriving at Frankfurt, the Transfer Guide is for those in transit. The Shopping & Dining Guide consists of a large plan of the terminal showing the location of all the shops and restaurants.
'Chinese personal shoppers' help passengers on a shopping trip in their own language.
Recently, Frankfurt Airport has been offering passengers from China a special service: so-called ‘Chinese personal shoppers’. They advise the passengers about shopping and help them to reclaim the VAT on goods purchased. If requested, airport personnel will also accompany Chinese passengers through security and as far as their gate.
Prior registration is not necessary. Chinese passengers who wish to try out shopping at the airport with a personal shopper can simply ring this number whenever they want: 0049-174-1550602. The shopping service is free.
As well as Chinese personal shoppers, Frankfurt Airport does, of course, also have shopping assistants available for all other passengers. Every day there are up to ten shopping assistants on duty in central places in different parts of the airport. Each of them speaks German and English and up to three other languages. They not only act as sales promoters and friendly guides, but their attentive and calm manner also helps to take the stress out of the 'big journey’ for passengers. You will recognise the shopping assistants by their orange jackets and their friendly smiles.
Frankfurt Airport employs 'personal shoppers' for Russian passengers
Frankfurt Airport has extended its personal-shopper service and has recently also introduced personal advisers to assist Russian passengers. Two 'Russian personal shoppers' take care of Russian passengers daily from 10:00 to 19:00 hours. They advise Russian passengers about shopping, help them to reclaim the VAT on their purchases and, if requested, will accompany them through security as far as their gate.
Russian personal shoppers offer a professional service. It is possible to request their services beforehand, but it is not necessary. Russian passengers who would like to try out shopping at the airport with a friendly, competent guide or who have questions about this can email firstname.lastname@example.org or call 0049-174/1550609 at any time. The services of our Russian shopping ‘experts’ are, of course, free of charge, as is the Chinese personal shopper service that was introduced in September 2012 (tel. number: 0049-174/1550606; email@example.com).
As part of the airport’s service for Russian passengers, there are also leaflets available in their native language to make their stay in Frankfurt easier. As well as the Airport Guide and the Transfer Guide, a Shopping & Dining Guide for each of the terminals can be downloaded free of charge from the airport’s website.
For fun and games Fraport provides nine children’s play areas for little passengers
The airport becomes an adventure playground for little explorers.
Seven new play areas have now been opened behind the security check points. There is always another enticing adventure awaiting here and children can let off steam. In Terminal 1 at gate B22 they can climb on a helicopter, at gate B44 they can dive into the ocean. There is also a new play area at gate C16. ‘Airport World’ is the attraction in the new Pier A-Plus whilst, one level above in Pier Z, swashbuckling pirates enter the picture. In Terminal 2’s Pier E the focus is on space travel. The play area at Pier D is about to be opened. The lunar module and the visitors’ terrace are the highlights in the public area of Terminal 2.
Even at the baggage reclaim, children are kept busy with wall games while their parents are left in peace to keep an eye out for their cases. The very youngest should, of course, also feel well looked after: at all of the larger sanitary facilities there are separate, newly designed baby changing rooms with comfortable quiet areas for mothers to breast-feed or give baby a bottle undisturbed.
Dog kennels: our four-legged friends have a holiday at Frankfurt Airport
Holidays without their master or mistress: when dog owners fly off on holiday or a business trip, they often don’t know what to do with their faithful companions. This is where Frankfurt Airport helps with its kennels. If you leave your pet to be cared for there, you can head off without worrying. Your four-legged friend will be well looked after and have plenty of exercise and company.
The kennels are on the south side of Frankfurt Airport. There are twenty five kennels available in a 3,500 square metre area. Each kennel is at least 20 square metres in size and can be heated in the winter. The dogs also have large pens where they can run around, play and let off steam.
Accommodation in the kennels costs 18 euros a day in summer, 20 euros in winter. There is also a one-off final cleaning payment of 15.50 euros. Owners can arrange a viewing of the kennels and look around their dogs’ holiday accommodation without obligation. For viewings and reservations, please call: +49 (0)69-690-66542 or email: firstname.lastname@example.org. The kennels are open Monday to Friday from 08:00 to 16:00 hours.