Manage your flight booking practically and conveniently from home or on the move. Logging in is all it takes to make many changes directly and up to an hour before departure.
Fast and straightforward: rebooking flights online
In the following video you will learn how you can change your flight booking easily in just three steps:
Cancellation and refund
You can cancel your flight booking easily up to one day before departure via ‘My Bookings’ (with the exception of award tickets). This is how it works:
- Clicking on ‘My Bookings’ takes you directly from the Lufthansa homepage to the login page of your booking summary.
- Enter your last name and the booking code to retrieve the cancellable booking. If you are already logged in, the refundable bookings will have a "Cancellation and Refund" button next to them in your booking overview.
- Click the "Cancellation and Refund" button next to the booking that you wish to cancel and confirm your choice on the following page.
- You will now automatically receive a confirmation e-mail, the booking will be cancelled and the amount to be refunded will be transferred or credited to your credit card.
Flights which have not been purchased through a Lufthansa office or through LH.com may also be cancelled online. However, for a ticket refund, please contact the travel agency that issued the ticket.
Please note that ticket refunds are only possible online if permitted by the ticket conditions. For a free ticket refund because of an unforeseeable flight cancellation, please contact the Lufthansa Service Centre.
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