Here you will find information related to your booking and the many options for managing this easily and conveniently from home. You can now also change flight bookings online.
New: rebook flights online
From now on, if you have booked your ticket via LH.com, you can if necessary change that booking online or mobile up to 1 hour before departure under My Bookings. This enables you to react quickly and flexibly at any time to unforeseen events. Please note that it is only possible to rebook your flight if you have not already checked in for the flight in question. This service is available in over 60 countries worldwide.
Find out more now
Cancellations and refunds
Should you wish to cancel a Lufthansa flight booking* quickly and easily up to a day before your journey begins, there is also an online refund feature available to you for this purpose.
When you enter your surname and booking number on the My Bookings page, the booking to be cancelled will appear. If you have already logged in, the refundable bookings in your booking summary will be identified with the button ‘Cancellation’.
Click on ‘Cancellation’ against the required booking and confirm your choice on the next page. You will now automatically receive a confirmation e-mail, the flight will be cancelled and the amount to be refunded transferred to your account or credited to your credit card.
Detailed information on cancellations
* Award tickets are excluded.
Other booking services
There are many other useful services available related to your flight booking: for example, under My Bookings you can enter and amend contact and frequent flyer information, make changes to seat reservations and enter passport and visa information and data for the Secure Flight Programm.
If you are logged in, you can make upgrades to your online booking and receive a summary of all your bookings.