Terms & conditions

The following conditions apply to all group bookings made with Lufthansa and are subject to change at any time without notice.

 
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Minimum group size

Min. 10 passengers travelling together from a single origin to a single destination on the same flights.

 
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Names

100% of the group names are due no later than 60 days prior to departure. For specific group types name options may vary.

 
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Standard deposit

10% deposit but not less than 100 EUR per passenger is required one week after full confirmation of the group space. In case the group travel requested later than 6 weeks before the first travel date the deposit should be paid within next 2 days after the confirmation of group reservation. The deposit acts as a fare guarantee.

 
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Non-refundable deposit

The deposit is non-refundable.

 
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Waitlisted space

All group space is subject to availability in the necessary booking class. We cannot be held responsible for waitlisted seats that have not been confirmed to you in writing. If the dates and/or routing changes from the original request, the fare is subject to change as well.

 
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Ticketing

The group must be ticketed no later than 2 weeks before departure. Ticketing details are supplied prior to agreed ticketing deadline. If Lufthansa issues the tickets a current ticketing service charge applies.

 
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Taxes

No exception for calculation and collection of taxes & fees

 
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Cancellation policy

Cancellation before departure 200 EUR per ticket provided in group there are 10 passengers or more. Tickets are non-refundable in case 10 or less passengers in the group. In case of unused ticket the unused refundable taxes and fees can be refunded. Ticket service charge remains non-refundable.

 
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Musical instruments/bulky baggage

Musical instruments/sports equipment and other bulky baggage should be advised with the initial request and no later than 90 days before departure.

 
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Seat assignments

Seating requests must be submitted along with the names. Any changes after that time are only possible at the airport on the day of departure.