Terms & conditions

The following conditions apply to all group bookings made with Lufthansa and are subject to change at any time without notice.

 
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Minimum group size

Min. 10 passengers travelling together from a single origin to a single destination on the same flights.

 

Group fare

Individual fare levels are not applicable for group travel. Group booking and group special fare application depends on spaces availability on flights.

 
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Names

100% of the group names are due no later than 60 days prior to departure. For specific group types name options may vary.

 
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Standard deposit

10% deposit but not less than 50 EUR per passenger is required one week after full confirmation of the group space. In case the group travel requested later than 4 weeks before the first travel date the deposit should be paid within next 2 days after the confirmation of group reservation. The deposit acts as a fare guarantee.

 
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Non-refundable deposit

The deposit is non-refundable.

 
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Waitlisted space

All group space is subject to availability in the necessary booking class. We cannot be held responsible for waitlisted seats that have not been confirmed to you in writing. If the dates and/or routing changes from the original request, the fare is subject to change as well.

 
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Ticketing

The group must be ticketed no later than 2 weeks prior to departure. Ticketing details are supplied prior to agreed ticketing deadline. Tickets for groups travelling in period 24 December - 6 January should be issued 6 weeks before departure at the latest. Ticketing is fulfilled by travel agencies only. Tickets are paid in KZT at the current rate of exchange used by airline.

 
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Taxes

No exception for calculation and collection of taxes & fees applies. All Passenger Taxes, Passenger Service Charges, Fuel Surcharge and additional surcharges applicable at the time of ticket issuance.

 
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Cancellation policy

Economy class tickets are non-refundable. In case of unused ticket the unused refundable taxes and fees can be refunded.
The unused business class ticket can be refunded against fee of 50% of fare.
Ticket service charge remains non-refundable.

 
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Musical instruments/bulky baggage

Musical instruments/sports equipment and other bulky baggage should be advised with the initial request and no later than 90 days before departure.

 
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Online check-in

Check in conveniently online for groups. From as early as 23 hours before departure you can check in online, select your seat and conveniently print out your online boarding pass.


Star Alliance