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Customer support for bookings on Lufthansa.com

Lufthansa has following customer care options to ensure quick and efficient response to all questions.

1. Technical help during online flight booking process
- Guidance for online booking at every step on Lufthansa.com

Available via phone, email and online chat
- Phone: 1-800-102-5838, choose option 2 for Lufthansa German Airlines and then options 5 for customer web support
- Email: Click here to send an email
- Online Chat: Available in the booking flow on Lufthansa.com

2. After purchase support for online bookings
- Changes in your travel itinerary booked
- Clarifications regarding your travel requirements, baggage policy, etc
- Feedback on your experience of booking on Lufthansa.com

Available via phone and email
- Phone: 1-800-102-5838, choose option 2 for Lufthansa German Airlines and then option 2 again for questions related to your travel
- Email: Write to esales.delhi@dlh.de


For all other questions, click here


 
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Transit Visa Regulations for Indian Residents

In order to ensure a smooth and hassle free tansit through two Schengen States or when booking a Journey from India to USA via Canada, please pay attention to the transit visa regulations.

1. Indian passport holders in possession of a valid visa to USA and traveling to USA via Canada require a Canadian Transit Visa.
Routing Example : Bengaluru - Frankfurt -Toronto- Newark - Frankfurt - Bengaluru

In the above routing, the indian resident would require a Candian Transit Visa even if there is no stopover in Toronto.

2. Indian passport holders in possession of a valid visa to their final destination, but transiting via two Schengen States, require a valid Schengen Visa.

Routing Example : Chennai- Frankfurt- Paris -Chicago- Frankfurt- Chennai or Chennai- Frankfurt- Munich -Chicago- Frankfurt- Chennai


Transit Visa requirements also applies if one of the transiting airports is Vienna or Zurich. e.g. New Delhi - Vienna - Frankfurt/Munich/Dusseldorf - USA/Canada

In the above routing, the Indian resident would require a Schengen Visa even if there no stopover in Frankfurt or Paris or Munich.

3. Indian nationals can Transit without Visa via FRA or MUC if holding a valid visa for the destination and a valid Visa for any of the following countries

Bulgaria, Canada, Cyprus, Ireland, Japan, Liechtenstein, Romania, UK and USA (the approval notice I-797 is not valid document for visa free airport transit).

For further information on visa regulations, please contact the respective Embassy or click on the links below:

Schengen Visa

Canadian Visa

 
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Details of Taxes, fees & charges

* Fares, surcharges and taxes below are only an indicator of different components constituting an end fare charged to a passenger. Final fare may differ according to market fluctuations.

CLASS OF BOOKING

Europe
North America
Remarks
ECONOMY
Basic Fare

Fare (INR)

19,800
34,300
Due to Airline

International Surcharge

YQ

29,530
33,244

Due to Airline

User Development Fee

IN

2,320


2,320


Due to Airport Operating
Passenger Facilitation Fee

WO

147
147
Due to Airport Operating
Taxes

XT

17,755
10,727
Due to Governments of Europe/ Germany/ USA

Service Tax
JN
2,439
3,340
Due to the Government of India.
TOTAL

71,991
84,087
BUSINESS

Basic Fare

Fare ( INR)

84,910
138,300
Due to Airline

International Surcharge
YQ

37,968
50,116
Due to Airline

User Development Fee

IN

2,320


2,320


Due to Airport Operating

Passenger Faciliatation Fee
WO

147
147
Due to Airport Operating
Service Tax

JN

6,076
9,316
Due to Government of India

Taxes

XT

26,180
10,727
Due to Governments of Europe/ Germany/ USA

TOTAL

157,601
210,926
 

The following charges attract service tax, JN @ 4.944%

Excess Baggage tickets, Cabin Baggage on extra seat, AVIH/PETC, Chello or any other musical instrument, MEDA/Medical support fee, Unaccompanied Minor Fee, LGS/VIP Meet and Assist Service, ADM Fee, Date Change fee, Cancellation fee, Rerouting fee, Reissue fee, No show fee, Refund Admin Fee, Fake booking fee, Fictitious group fee, Charges on account of Changes to groups, Inactive segments, Compensation fee, Upgradation fee, Extra seat, Executive club fee for using Lounge, Additional collection, Any surcharge for Miles & More/SACP tickets, or any charges for encashment of points, VMPD/MCO
JN tax is applicable on all the above charges ex-India or ex any other point of sale.

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  • EU ------------------ Delhi-Frankfurt-London-Frankfurt-Delhi
  • USA ---------------- Delhi-Frankfurt-New York-Frankfurt-Delhi
  • Taxes Fees & Surcharges are subject to change and may vary based on currency fluctuations.
  • A Detailed break up of all tax components will be available prior to the completion of your Reservation.
 
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Change of Terminals (for departures) at Chennai Airport

Effective 20 September, all Lufthansa flights in Chennai will depart from the New International Terminal Complex ( NITC ).
However, arrivals shall continue from the existing Anna International Terminal ( AIT ).

For transfers between the two terminals will be facilitated by battery operated carts and bus transfers .