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Your personal contact with us

Reservations & flight bookings

By telephone

Lufthansa German Airlines
Customer Service and Support Center: Reservations and Information

Hotline: +852 2868 2313
Service hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 19:00
Sunday
09:00 - 19:00
(customer support in Chinese and English)
For other countries see contacts worldwide

Customer Relations

For written enquiries about past flights or to provide feedback, you can contact us in one of the following ways:

- Simply and conveniently by using the feedback form

- By mail: Worldwide address

To ensure a prompt response, please provide your full name, address, Miles & More number or Feedback ID, if available, but no credit card details.

Enjoy online-only special fares on lufthansa.com. Book online, travel smart.

by telephone

Hotline: 852 2868 2313
Service hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 19:00
Sunday
09:00 - 19:00
Holiday
09:00 - 19:00

by email

Do you have a suggestion or technical question in regards to our website - use our feedback form.

Miles & More Service Team Hong Kong

City
Central Hong Kong
Address 1

10/F Guangdong Investment Tower, 148 Connaught Road

Phone 1
+852 2868 - 23 13
Fax 1
+852 2521 - 19 16
Service hours
Monday
08:00 - 19:00
Tuesday
08:00 - 19:00
Wednesday
08:00 - 19:00
Thursday
08:00 - 19:00
Friday
08:00 - 19:00
Saturday
08:00 - 19:00
Sunday
08:00 - 19:00
Office hours for telephone service only
 

by email

For written enquiries about Miles & More, you are welcome to use our feedback form.

Info & Service

All information for your flight including travel classes, services, baggage policies and more.
Overview of topics

Feedback

Your opinion counts. Share your questions, comments or suggestions using our feedback form.
Feedback form

Further contacts

Contacts of the Lufthansa Group for jounalists, investor relations, suppliers and sponsoring.
Contacts Lufthansa Group


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