We keep you updated with the newest flight information and schedule changes.
Online and mobile check-in possible / baggage handling affected / partner airlines affected
30 September 2009
Due to an IT failure in our check in system earlier today, unfortunately flights are already delayed and few flights (Europe only) had to be cancelled. Baggage handling is affected, too.
We are currently working on a quick recovery of the IT system concerned. We regret any inconvenience caused to our passengers. We ask our guests to use our online and mobile check-in at www.lufthansa.com. Mobile check-in services are also available. For further information please visit our website, contact our ground staff at the departure airport or call the local Lufthansa Call Center (out of Germany Tel 01 805 805 805).
Information on the occurence of swine flu in Mexico and the United States
On-board infection very unlikely
Cabin air-filters as effective as those in an operating theatre
According to the current state of knowledge, the probability of an infection with flu on board a commercial aircraft is very remote. So-called high-efficiency particulate air filters ensure that particles smaller than some 0.5 micrometer cannot be returned to the air circulation. The degree of separation of these filters, which are replaced on a regularly basis, is equivalent to the standard for an operating theatre. The current of air – from the cabin ceiling to the floor – also corresponds to the so-called laminar airflow of an operating theatre. In addition, the change of air rate is very high; for example, the entire volume of air in the cabin of an Airbus A340 is completely replaced every three minutes. The low level of humidity has the side-effect that possible pathogens are very quickly inactivated.
Prior to its daily operating Mexico flights since Sunday (26 April) Lufthansa distributes information sheets by the Robert Koch Institute. In addition to the usual medical supplies, Lufthansa is carrying, face masks, disposable gloves and clinical thermometer.
Passengers having booked a Mexico flight prior to 27 April can rebook their flight free of change. This is applicable for all travel dates between 28 April and 6 May.
Change to new airport in Moscow
Lufthansa flights to Moscow will be landing at Domodedovo Airport (DME).
From 1 April 2008, guests will be able to enjoy improved quality when arriving in and departing from Moscow: Lufthansa is switching from Sheremetyevo Airport (SVO) to Domodedovo (DME).
Domodedovo Airport lies 37 kilometres south-east of Moscow’s city centre. It has good transport connections to the Russian capital with a motorway and a rail link from Paveletski Station.
Any bookings already made will be modified accordingly.
Libyan immigration implemented a new law
Starting 11th November 2007, the rules below apply for all holders of non Arabic passports travelling to Libya. If the passenger does not have the required translation the entry to Libya would be denied and the passenger must return on the same flight.
- Passengers with non Arabic passports must have an Arabic translation of their passport
- Translation must be done by an official, authorized translator/translation office
- Translation must have a stamp of the translation office
- Translation must be stapled to the passport
- Diplomatic passports can be accepted without translation
Check-in: With or without a card
Checking-in at the machine is now even simpler and more comfortable: Lufthansa passengers who have booked an electronic ticket, even without a Miles & More, credit or EC-card from a German bank, will be able to identify themselves at the total of around 400 quick check-in machines worldwide. Then they will only have to enter their name and the six-digit booking code (filekey) - and in a flash the machine provides them with their boarding card.
Another possibility to check-in more comfortably works with the passport or personal identity card. The passenger places the document in the scanner of a machine with a barcode reader and enters the flight number, final destination or booking code. Irrespective of this possibility, checking-in at the machine is also possible with the existing system: just insert your Miles & More, credit or EC card into the check-in machine and then simply proceed in the direction of the departure gate with the boarding card in your hand.
Online seat booking
In future, passengers can choose their seat easily and directly on their computer. When booking online at www.lufthansa.com, they must simply open the interactive seating plan and click their preferred seat. The seat plan number is noted in the booking and will automatically be assigned to the passenger on check-in.
This new free service is available to all classes on long-haul routes and to passengers on Business-Class flights within Germany and Europe.
For seat reservations, the online booking must be made no later than 24 hours before the flight.
Lufthansa recommends keeping the seatbelt fastened
In the event of unexpected turbulence, injuries are often the result on board passenger aircraft, whereby this could be prevented in many cases if passengers kept their seatbelts fastened. For that reason, up to now Lufthansa has recommended that passengers keep their seatbelts fastened. In the interest of the safety of its passengers, the airline has now decided to make it generally compulsory to fasten seatbelts. Passengers will still be allowed to stand up, for example, to stretch their legs or to visit the toilet, unless fasten seatbelt signs are switched on. The new regulation also applies to Lufthansa Regional partners. Incidentally, the aircraft itself is designed to resist the extra strain resulting from turbulence without any significant damage.
Safety measures for hand luggage on all departures from or transfers via EU member states
From 6 November 2006, restrictions have been introduced regarding taking liquids into the cabin on all flights originating in or flying via the EU.
More information on the new regulations
