Online and mobile check-in possible / baggage handling affected / partner airlines affected
30 September 2009
Due to an IT failure in our check in system earlier today, unfortunately flights are already delayed and few flights (Europe only) had to be cancelled. Baggage handling is affected, too.
We are currently working on a quick recovery of the IT system concerned. We regret any inconvenience caused to our passengers. We ask our guests to use our online and mobile check-in at www.lufthansa.com. Mobile check-in services are also available.
For further information please visit our website, contact our ground staff at the departure airport or call the local Lufthansa Call Center (out of Germany Tel 01 805 805 805).
Bangkok's Suvarnabhumi Airport closed due to political protest
A political demonstration has been taking place at Bangkok's Suvarnabhumi Airport and it has caused the airport to temporarily close. Lufthansa flight LH782 from Frankfurt to Bangkok departing November 25 and continuing on to Kuala Lumpur cannot land in Bangkok.
It will therefore fly directly to Kuala Lumpur, Malaysia, its final destination. Lufthansa will fully provide assistance to passengers whose final destination is Bangkok to ensure they are able to return safely.
Lufthansa will continue to monitor the situation and provide information on all our flights in and out of Bangkok. If the airport will be open today, we plan to fly from Kuala Lumpur to Bangkok and will contiue to fly to Frankfurt. Further details will be provided as they become available.
Customers affected by the redirection of the flight can call the local Lufthansa Service Center for assistance.
Current information on the flight status available over Arrival & Departure
Union strike of Vereinigung Cockpit at Lufthansa CityLine and Eurowings ends today at 23.59 h as planned
From 22. July, 12.00 h until 23. July, 23.59 h, the union Vereinigung Cockpit (VC) has envoked the pilots of Lufthansa CityLine and Eurowings to a strike.
The strike ends today at 23.59 h as planned.
The Lufthansa Regional partners CityLine and Eurowings will continue with their regular service of 600 daily flights. Only very few will still have to be cancelled Thursday morning as a result of the strike.
Information on the flight cancellations
Customers can make use of the customer services should their flight have been affected by the strike.
Lufthansa apologizes for any inconveniences caused to its customers.
Lufthansa adjusts fuel surcharge
Increased cost for fuel leads to a rise of the surcharge on European and long-haul routes.
In recent weeks, crude oil and kerosene prices have continued to rise. In response to this development, Lufthansa is adjusting its fuel surcharges on its flights. The fuel surcharge on domestic German and intra-European routes will increase by three euros to 27 euros per flight segment. On long-haul routes the corresponding fuel surcharge will be raised by five euros to 97 euros per flight segment. The increases will apply to all Lufthansa tickets issued on or after 17 July 2008.
Lufthansa last increased its fuel surcharges on 16 June 2008 – on European flights by three euros to 24 euros and on long-haul flights by ten euros to 92 euros.
Lufthansa continually monitors oil prices and will make any future adjustments to the fuel surcharge dependent on further trends in the price of jet fuel.
Change to new airport in Moscow
Lufthansa flights to Moscow will be landing at Domodedovo Airport (DME).
Since 1 April 2008, guests are able to enjoy improved quality when arriving in and departing from Moscow: Lufthansa is switching from Sheremetyevo Airport (SVO) to Domodedovo (DME).
Domodedovo Airport lies 37 kilometres south-east of Moscow’s city centre. It has good transport connections to the Russian capital with a motorway and a rail link from Paveletski Station.
The modern terminal infrastructure will allow Lufthansa to continue to optimise processes. After the move, most Star Alliance members represented in Moscow (Austrian Airlines, bmi, Singapore Airlines, SWISS and Thai Airways) will be using the same airport. Domodedovo Airport is also used by several Russian airlines, which fly from there to numerous destinations throughout Russia.
Any bookings already made will be modified accordingly.
Safety measures for hand luggage on all departures from or transfers via EU member states
Since November 2006, restrictions have been introduced regarding taking liquids into the cabin on all flights originating in or flying via the EU. This includes all German domestic flights.
More information on the hand luggage regulations
Lufthansa recommends keeping the seatbelt fastened
New rules in the interest of passenger safety.
In the event of unexpected turbulence, injuries are often the result on board passenger aircraft, whereby this could be prevented in many cases if passengers kept their seatbelts fastened. For that reason, up to now Lufthansa has recommended that passengers keep their seatbelts fastened. In the interest of the safety of its passengers, the airline has now decided to make it generally compulsory to fasten seatbelts. Passengers will still be allowed to stand up, for example, to stretch their legs or to visit the toilet, unless fasten seatbelt signs are switched on. The new regulation also applies to Lufthansa Regional partners. Incidentally, the aircraft itself is designed to resist the extra strain resulting from turbulence without any significant damage.
