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The Lufthansa Group suspends flights to Erbil

Following a reassessment of the security situation in Iraq the Lufthansa Group continues to suspend its flights to Erbil until further notice. Affected by this decision are flights by Austrian Airlines, which usually offers daily services to the city in Iraq from Vienna, as well as flights by Lufthansa, which operates to Erbil from Frankfurt twice a week.

Lufthansa and Austrian Airlines regret any inconvenience that these short-notice cancellations may cause their customers. The safety of passengers and crews, however, remains the company’s highest priority.

In transit traffic, for example on flights to Asia and the Middle East, the airlines of the Lufthansa Group will continue to make a detour around Iraqi airspace as well.
The Group remains in close and regular contact with the relevant national security authorities regarding all questions of airspace safety.

 
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Lufthansa Flights to and from Tel Aviv

Delays and cancellations of Lufthansa flights to and from Tel Aviv have to be expected.

We ask all passengers to check the current status of their flight to or from Tel Aviv before heading to the airport. Passengers who provided their telephone number or e-mail address during the booking procedure as well as members of the frequent flyer program Miles & More will be informed via SMS or e-mail of any changes.

Due to the current security situation, we offer our passengers the following opportunity to change their booking:
Passengers holding a Lufthansa/SWISS/Austrian Airlines or Brussels Ticket for flights until September 1st, 2014 to/from Tel Aviv can re-book their tickets once free of charge online via My Bookings. The following conditions apply:

- Tickets must be issue on/before July 9th, 2014
- New date of travel must be latest on December 1st, 2014
- a change of destination is permitted and the rebooking fee will be waived. Nevertheless, fare differences must be payed according to normal fare rules.
- the change of class of service/compartment is not permitted
- All other ticket conditions must be observed as per original ticket

If you cannot use the self service, please contact for re-bookings our Service Center on +49(0)69-86-799-799* or via one of our local phone numbers.

Passengers of Lufthansa flights, who have booked via a tour operator or travel agency, are kindly asked to contact the tour operator/travel agency where the booking was made.

We regret any inconvenience this may cause.

* Calls from German landlines at local rates, call charges from German mobile networks may vary dependent upon the provider




 
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Ukraine

Due to the increased security situation and the closure of the airspace over Eastern Ukraine, Lufthansa Group Airlines have been diverting their flights around this area. The safety of our passengers and crews is our top priority. Presently, no restrictions apply to the Lufthansa destinations Kiev, Odessa and Lviv.
Due to the current security situation, we offer our passengers, who are booked on flights to and from Dnipropetrovsk and Kharkiv from July 21st to July 27th, 2014, the following opportunity to change their booking:

Passengers holding a Lufthansa/SWISS/Austrian Airlines, Brussels or Germanwings ticket and/or tickets for flights operated by other airlines with Austrian Airlines/Lufthansa/SWISS, Brussels or Germanwings code-share flight numbers may re-book their tickets once free of charge online via My Bookings. The following conditions apply:

-Tickets must be issued on/before July 18th, 2014
- The new date of travel must be latest on October 21st, 2014
- Change of origin/destination is not permitted

- For LH-Group operated flights (Lufthansa/SWISS/Austrian Airlines, Brussels or Germanwings) a rebooking to the same or the next available tariff class within the same compartment is permitted
-Conditions regarding flight carrier restrictions must be observed any time. (Exception: The rebooking on LH Group flights (Lufthansa/SWISS/Austrian Airlines, Brussels or Germanwings) operated by LH Group flight numbers is permitted for all fares)
- All other conditions must be observed as per original ticket


Flights to and from Kiev, Odessa and Lviv are not affected and therefore excluded from this policy.

If you cannot use the self service, please contact for re-bookings our Service Center on +49(0)69-86-799-799* or via one of our local phone numbers.

Passengers of Lufthansa flights, who have booked via a tour operator or travel agency, are kindly asked to contact the tour operator/travel agency where the booking was made.

We regret any inconvenience this may cause.

* Calls from German landlines at local rates, call charges from German mobile networks may vary dependent upon the provider

 
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Tightening of security checks for flights to the US

Following the tightening of security measures for US-bound flights, passengers flying to the United States may face extra checks on their electronic devices (mobile phone, tablets, laptops etc.) at certain airport security checkpoints. In Germany, the measures will only affect direct flights from Frankfurt to the US.

At present, Lufthansa does not expect this to have any impact on its flight operations nor, in particular, does it anticipate any delays as a result. Check-in and security checks are operating as normal.


As a general rule, we advise all passengers booked on flights to the US to arrive at the airport on time (i.e. two hours before the scheduled time of departure) and to allow sufficient time to pass through security. This recommendation remains valid. In addition, we advise our passengers to make sure that larger electronic devices are charged and to remove them from their packaging/carrying case before presenting them for screening at the security checkpoint.

The German Federal Police (Bundespolizei) are responsible for conducting the security checks. Detailed questions about procedures should be directed to the German Federal Police or to the Federal Ministry of the Interior.

 
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Temporary cancellation of flights to Donetsk

Due to the temporary closure of Donetsk airport since 26th May, 2014 Lufthansa has cancelled its flights from and to Donetsk up to and including 31st October, 2014.

Lufthansa regrets any inconvenience to Lufthansa passengers caused by the actions taken.

Passengers are kindly requested to check the status of their flight prior to departure.

Affected passengers can refund or rebook their flight free of charge. If your flight has been cancelled and you would like to rebook or refund your ticket, please contact our Service Center on +49(0)69-86-799-799* or via one of our local phone numbers.

* Calls from German landlines at local rates, call charges from German mobile networks may vary dependent upon the provider

 
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Warning of phishing e-mail

A phishing e-mail is currently circulating. The text of this fraudulent e-mail refers to the introduction of an additional security level to prevent identity theft. Recipients are requested to click on a link and enter their e-mail address and password.

This e-mail is not trustworthy and has not been sent by Lufthansa or Miles & More. Please do not disclose any personal details if you receive it.

 
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Is your booking up to date?

We will do our outmost to get you to your destination reliably and ontime. Should irregularities still occur we will try to notify you as early as possible about any flight changes.

Please inform yourself about the flight status always before departure.

Advance notification
So we can inform you via text message or email in advance, kindly provide your current email address and mobile phone number up to 23 hours before scheduled departure time in your reservation details.

You can review and modify your contact details under My Bookings.

In addition automatic status changes can be received via Facebook or Twitter. Kindly register on the flight details page for these services.

 
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New EU requirement concerning passport validity for non-EU citizens

Since 19 July 2013 non-EU citizens entering the Schengen Area must carry a passport with them which will be valid for at least three months after the date they leave the Schengen Area. This applies to entry to the Schengen area by non-EU citizens, with the exception of citizens from Andorra, Monaco, San Marino, Iceland, Liechtenstein, Norway and Switzerland.

 
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Secure Flight

For flights to the USA additional personal information musst be provided under the Secure Flight Program of the US Transportation Security Administration (TSA). This regulation also applies to overflights of US territory, i.e. flights from/to, for example, Canada, Mexico and other Central-American countries, which are scheduled to fly into US airspace.


Secure Flight

 
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Regulations for visa-free entry to the USA

For travel in the USA it is mandatory to register online. In addition airlines are required to carry out ESTA checks: the transport of passengers wishing to enter the USA without a visa under the Visa Waiver Program will be prohibited if passengers have not received an electronic entry permit in advance from the US authorities. Online registration is through the Electronic System for Travel Authorization - known as "ESTA" for short. Please note that without a visa or ESTA registration you will no longer be able to board your flight to the USA.
To ESTA registration

Your bookings at a glance

Here you can find lots of information regarding your booking. You can e.g. rebook your flight or directly check in for it.

To My Bookings


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