Seatbelts must be kept fastened on board
In the event of unexpected turbulence, injuries are often the result on board passenger aircraft, whereby this could be prevented in many cases if passengers kept their seatbelts fastened. For that reason, up to now Lufthansa has recommended that passengers keep their seatbelts fastened. In the interest of the safety of its passengers, the airline has now decided to make it generally compulsory to fasten seatbelts.
Passengers will still be allowed to stand up, for example, to stretch their legs or to visit the toilet, unless fasten seatbelt signs are switched on. The new regulation also applies to Lufthansa Regional partners.
Incidentally, the aircraft itself is designed to resist the extra strain resulting from turbulence without any significant damage.
Weight limit for all flights to/from/via Saudi Arabia
The local authorities in Saudi Arabia have implemented the following restricktion with immediate effect:
For all flights to/from/via Saudi Arabian airports the maximum weight per piece of checked baggage shall not exceed 32 kg.
Any piece of baggage that is heavier shall not be accepted.
The passengers' free baggage allowance will not be affected.
New safety measures for hand luggage on all departures from or transfers via EU member states
From 6 November 2006, restrictions have been introduced regarding taking liquids into the cabin on all flights originating in or flying via the EU. This includes all German domestic flights.
More information on the new safety measures
Lufthansa lowers fuel surcharge
Surcharge for long-haul flights reduced by 10 euros.
More information on fuel surcharge
Change of contact address to Customer Relations
As we already informed you from 1st April, there will be change of contact address to our Customer Relations. The fastest way how to send your claim will be filling out the form on our websites www.lufthansa.com. You can also use our fax number: +49 1805 838050 or address: Lufthansa German Airlines, Customer Feedback, P.O.Box 1289, Liverpool L69 3AX, United Kingdom.
