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Your personal contact with us

Reservations & flight bookings

By telephone

Lufthansa German Airlines
Customer Service and Support Center: Reservations and Information

Hotline: +86 21 5352 4999 (Shanghai), +86 10 6468 8838 (Beijing)
Service hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 19:00
Sunday
09:00 - 19:00
(customer support in Chinese and English)
For other countries see contacts worldwide

Customer Relations

For written enquiries about past flights or to provide feedback, you can contact us in one of the following ways:

- Simply and conveniently by using the feedback form 

- By sending an e-mail: customer.relations@lufthansa.com
To ensure a prompt response, please provide your full name, address, M&M number and Feedback ID, if available, but no credit card details.

- By writing: Worldwide address

Enjoy online-only special fares on lufthansa.com. Book online, travel smart.

by telephone

+86 21 5352 4999Hotline: +86 21 5352 4999
Service hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 19:00
Sunday
09:00 - 19:00
Holiday
09:00 - 19:00

by email

Do you have a suggestion or technical question in regards to our website - use our feedback form.

Miles & More Service Team

Address 1

Beijing 100125: S101 Beijing Lufthansa Center 50 Liang Ma Qiao Shanghai 200001: 8th Floor, Henderson Metropolitan 300 Nanjing Road East Huangpu District Hong Kong: 10/F Guangdong Investment Tower 148 Connaught Road

Phone 1
+86 10 - 646 888 38 (Beijing) / +86 21 - 535 249 99 (Shanghai)+86 10 - 646 888 38 (Beijing) / +86 21 - 535 249 99 (Shanghai)
Phone 2
+8 52 - 28 68 23 13 (Hong Kong)+8 52 - 28 68 23 13 (Hong Kong)
Service hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 19:00
Sunday
09:00 - 19:00
 

by email

For written enquiries about Miles & More, you are welcome to use our feedback form.

Info & Service

All information for your flight including travel classes, services, baggage policies and more.
Overview of topics

Feedback

Your opinion counts. Share your questions, comments or suggestions using our feedback form.
Feedback form

Further contacts

Contacts of the Lufthansa Group for jounalists, investor relations, suppliers and sponsoring.
Contacts Lufthansa Group


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