Terms & Conditions - Miles & More flight awards

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General Conditions of Carriage (Passenger and Baggage)
Miles & More Terms & Conditions
Miles & More flight awards

 

 

 

Miles & More flight awards

1. General terms and conditions for flight awards
1.1. Same day awards
1.2 One way flight awards
1.3 Child awards / infants
1.4 "Round the World" flight awards
1.5 Star Alliance flight awards
1.5.1 General Terms and Conditions
1.5.2 Stopovers
1.5.3 Connecting flights

2. Terms and conditions of booking
2.1 Payment in miles and refunds
2.2 Advance booking time limits and ticket validity
2.3 Rebooking, transferability and bookings for a third party
2.4 Special rules for status customers
2.4.1 Companion Awards
2.5 Online terms and conditions

3. Reduced flight awards (Saver flights)
3.1 Summary of all the General Terms and Conditions of Booking
3.2 Fly Smart awards (Economy Fly Smart)
3.2.1 Terms and conditions of booking
3.2.2 Advance booking time limits and ticket validity
3.3 Special awards
3.3.1 Mileage bargains (Economy Savers)

4. Upgrade awards
4.1 Terms and conditions of booking
4.2 Advance booking time limits and payment
4.3 Special upgrade terms and conditions
4.3.1 For Lufthansa, Adria Airways, Aegean Airlines, Air Canada, Air China, Air Dolomiti, Air New Zealand, ANA, Asiana Airlines, Austrian Airlines Group, Brussels Airlines, Croatia Airlines, EgyptAir, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Luxair, SAS Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, SWISS, TAP Portugal, Thai Airways International, Turkish Airlines, United and Condor*
4.4 Guided tour for online upgrades

 

1. General terms and conditions for flight awards

Provided no different terms and conditions are provided, the following terms and conditions apply for the booking and use of Miles & More flight awards. In addition to the following terms and conditions, the conditions of carriage of the operating airline always apply.

You can book flight awards online at www.lufthansa.com or www.miles-and-more.com for all flights operated by Adria Airways, Austrian Airlines Group, Brussels Airlines, Condor, Croatia Airlines, LOT Polish Airlines, Lufthansa and SWISS. If you wish to book flight awards with other Miles & More airline partners or book flight awards in LOT Premium Economy Class, your local Miles & More Service Team will be happy to help you.

Flight award bookings are subject to seat availability in the booking class relevant for Miles & More flight awards on the desired route. With regard to price calculation, the Star Alliance flight-awards table valid at the time of booking applies.

If you book your flight awards via www.lufthansa.com or www.miles-and-more.com, you will receive an electronic ticket (etix®). If the destination airport you desire for the return flight is unable to offer an etix® for your flight award, you will receive either a regular paper ticket or a code to be used at the Quick Ticket machine at the departure airport for the outbound flight.

The destination airport of the outbound flight does not have to be the same as the departure airport of the inbound (return) flight. However, both airports must fall within the same award zone ('open jaw').
For a summary of all the main terms and conditions of booking, see section 2.

1.1 Same Day awards
If the outbound and inbound (return) flights take place within Europe on the same working day, a Same Day award will apply. This award has the same mileage price as the normal flight award.

1.2 One way flight awards
Generally, flight awards are booked as round trips. In a departure from this, flight awards can also be booked only for one direction (one way flight award). Please note that one way flight awards can only be booked online on flights operated by Adria Airways, Austrian Airlines Group, Air Dolomiti, Brussels Airlines, Croatia Airlines, Condor (only Economy), LOT Polish Airlines (except Premium Economy Class), Lufthansa, Luxair and SWISS.

If you have any questions, please contact your local Miles & More Service Team who will be happy to help you.

1.3 Children's flight awards / infants
Infants (under two years old) can travel with you free of charge as long as they do not occupy a seat. When infants are transported, the taxes and charges which arise can be invoiced separately in accordance with subparagraph 1.5.1. The offer’s terms and conditions only apply provided bookings for you and your infant are made via the call centre. As taxes and charges can arise on selected flights even for infants who do not occupy their own seat, we ask that you obtain further information from your local Miles & More Service Team.

In addition there is a concession for children aged between two and eleven (under twelve years of age) amounting to 25% on the number of miles required for the usual flight award. Children’s awards are only offered on flights operated by Adria Airways, Austrian Airlines Group, Air Dolomiti, Brussels Airlines, Croatia Airlines, Germanwings, LOT Polish Airlines, Lufthansa, Luxair and SWISS.

If you wish to make such a booking, please contact your local Miles & More Service Team as these awards cannot be booked online.

Booking a flight award for children or infants is only permitted if the child or infant is accompanied on the flight by an adult.

1.4 'Round the World' flight awards
A 'Round the World' flight award ticket includes one Atlantic and one Pacific crossing. There must be an interval of at least ten days between the start of the first intercontinental flight and the start of the last intercontinental flight.

A maximum of ten segments (maximum of nine connecting flights) is allowed per 'Round the World' flight award. It is not necessary to fly every segment (e.g. you could fly from Frankfurt to Bangkok, sail from Bangkok to Singapore and then fly on from Singapore), but each non-flown segment counts towards the ten segments allowed.

A 'Round the World' flight award ticket remains valid for twelve months from the date of issue. The last flight segment must commence no later than the last day of the award’s validity.

A maximum of seven stopovers is allowed for.

No more than two connecting flights are allowed from the same city. No more than one international departure and one international arrival are permitted in the country from which you start the Round the World flight award. Side trips (detours from the flight route) are permitted.

Please note that this flight award can only be booked via your local Miles & More Service Team.
In addition to these specific terms, the General Terms and Conditions for Miles & More flight awards also apply (see sections 1 + 2).

1.5 Star Alliance flight awards
1.5.1 General Terms and Conditions

The General Miles & More Terms and Conditions of Participation apply to, for example, flight award ticket validity, booking deadlines and periods, the issuing and rebooking of flight award tickets, etc.
Please note that special terms apply to flight awards booked online (see section 2.2.5).
The destinations and service classes available in the various regions are determined by the Lufthansa timetable and the timetables of the airline partners which are applicable at the time of reservation. Changes to the timetable made at short notice may not be covered under the listed mileage levels and flights. The availability of flight awards may vary according to the date, season and destination. Individual awards may not be available at certain times.

Flight awards are always exclusive of taxes and charges. These are charged separately and settled by credit card (taxes and charges in the USA up to 1,000 dollars are determined by the service class booked (First/Business/Economy) e.g. 30,000 miles plus taxes and charges and airline-related charges ).
Simple 'open-jaw' flights (e.g. where the outbound flight destination and the inbound flight departure airport are not identical) are allowed. The number of miles required is calculated with reference to the higher region chosen.

If the outbound and inbound flights of the flight award are booked in different classes of service, the number of miles required for the entire trip is calculated with reference to the higher class.

Within the framework of Star Alliance flight awards you can combine Lufthansa and Star Alliance partner flights, as well as other airline partner flights, within one award. Special terms and conditions/particular mileage levels with selected airline partners and the special terms and conditions for flight awards in LOT Premium Economy Class constitute an exception.


We reserve the right to make changes at short notice. to obtain details of the current terms and conditions.


1.5.2 Stopovers
Please contact your local Miles & More Service Team to obtain details of the current terms and conditions.

1.5.3 Connecting flights
Please contact your local Miles & More Service Team to obtain details of the current terms and conditions.

 

2. Terms and conditions of booking

2.1 Payment in miles and refunds
The number of miles required for your flight award is calculated on the basis of a return flight in the chosen award zone, the desired service class and the advance booking deadline. One way flight awards cost 50% of the miles required for a normal outbound and return flight (see section 1.2 'One way flight awards').

Flight awards for children aged between two and eleven (under 12) cost 75% of the miles required for a regular flight award for an outbound and return flight (see section 1.3 'Children’s flight awards/infants').

At present children's flight awards can only be booked by calling your local Miles & More Service Team. The miles required to book the flight awards will be debited from your mileage account once the reservation has been made.

Any taxes and charges which arise will be charged separately and, if appropriate, debited from your credit card. Alternatively, for domestic and international award flights in Europe, the taxes

and charges can also be paid for in miles (with the exception of charges for rebooking, cancellation, express charges, etc.).

Customers who are residents of Germany can avail themselves of the electronic direct debiting scheme (ELV) when booking an etix® online.

2.2 Advance booking time limits and ticket validity
You can book your flight award up to 361 days before your chosen travel date. Flight awards are valid for 12 months from the date of issue.

It is possible to book your flight award up to one working day before departure.

An award ticket (flight award) for the airline partners offered on www.miles-and-more.com can be issued online on the same day.

2.3 Rebooking, transferability and bookings for a third party

A charge of €50 or CHF 70/USD 60 is payable for rebooking or cancelling a flight award. This amount may vary or be waived for certain flight awards. Only the date and time of a booking can be changed.

It is not possible to change routes. A flight award once issued is non-transferable. The sale, exchange or offer for auction of award documents is not permitted. Miles from different mileage accounts cannot be transferred or combined.

Flight awards can also be given without payment to friends and relatives without your having to accompany them on the flight. Flight awards passed on to third parties must be booked by you in person. The relevant number of miles will be debited from your mileage account.

2.4 Special rules for status customers
2.4.1 Companion Awards
Senators and HON Circle Members can book Companion Awards online. Where a Companion Award is used, the Miles & More member and the companion must both complete the entire journey together. The companion receives a 50% discount on the flight award. The Companion Award cannot be combined with a reduced flight award (e.g. Fly Smart, mileage bargains (Economy Savers) and children's flight awards).

2.5 Online terms and conditions
Fly Smart flight awards can only be booked online and no further discounts can be offered on them.
It is not possible to change the route to be flown with an online flight award booking.

At present it is only possible to cancel a flight award that has been booked online by contacting your local Miles & More Service Team. Rebookings, where allowed, can be made directly online. Please note that a charge of €50 per person and rebooking will be charged for rebookings and cancellations.

Please note that different and/or supplementary booking terms and conditions apply to reduced flight awards. (For further information, see section 3: 'Reduced flight awards'.)

 

3. Reduced flight awards

3.1 Summary of all the General Terms and Conditions of Booking
Reduced flight awards can only be booked provided that seats are available in the booking class relevant for reduced Miles & More flight awards on the desired route. Reduced flight awards are exclusive of taxes and charges. The Companion Award for Senators and HON Circle Members is not available for reduced flight awards (see section 2.4.1 'Companion Awards'). This also applies to children’s and one way flight awards (see sections 1.2 'One way flight awards' and 1.3 'Children's flight awards / infants').

Reduced flight awards with connecting flights:
Here the next available connecting flight is always automatically allocated. It is not possible to select any connecting flight of your choice, not even via your local Miles & More Service Team.

Rebooking /cancellation:
It is not possible to rebook or cancel a reduced flight award. It is not possible to have the miles refunded. Taxes and charges paid are refunded exclusive of the amount applicable to the YQ charge. Section 10.3.2 of the General Conditions of Carriage (Passenger and Baggage) applies accordingly. If you have paid for the taxes and charges at a flat rate using miles, the YQ charge corresponds to 12,000 miles.

Ticket validity:
The maximum ticket validity is one month from the travel date. The terms and conditions of booking listed here apply to all reduced flight awards.

If, in addition, any special booking terms apply, you will find them in the sections below.

3.2. Fly Smart awards
Fly Smart flight awards cost fewer miles than regular flight awards and for this reason are subject to special terms and conditions.

3.2.1. Terms and conditions of booking
Fly Smart flight awards are subject to availability. They can be booked online in Economy and Business Class but only on routes for destinations offered for selection under ‘Airports’ in the online flight award booking form. They are available for all flights operated by Adria Airways, Austrian Airlines Group, Condor*, Croatia Airlines, Germanwings, LOT Polish Airlines*, Lufthansa and SWISS with JP, OS, DE, OU, 4U, LO, LH and LX flight numbers.

* Not available for Condor Business Class and for LOT Polish Airlines Premium Economy Class.

3.2.2. Advance booking time limits and ticket validity
Booking period:
Between two weeks and two working days prior to the desired departure date.
Where a paper ticket has to be issued, at least four working days prior to departure. Paper tickets are only issued where it is not possible to issue an electronic ticket (etix®) for a given route. If there are less than seven working days remaining prior to departure, an express service charge of €20 is charged for flights within Germany and Europe and €40 for flights outside Europe.

Minimum stay:
For flight awards within the Germany and Europe zones and for flight awards within any other region, the earliest possible inbound flight is the Sunday after the day of the outbound flight.

In the case of Fly Smart flight awards to intercontinental destinations, the minimum stay is seven days.

3.3 Special awards
Special awards cost fewer miles than regular flight awards or Fly Smart awards and for this reason are subject to special terms and conditions.

3.3.1 Mileage bargains (Economy Savers)
Mileage bargains are special awards offered for a limited period, exclusive of taxes and charges.

Mileage bargains can only be booked on routes or for destinations which are communicated as special offers in the appropriate Miles & More media. Further information can be found online at www.miles-and-more.com > Spend Miles > Flights, and also in section 3.1.

Please note that special terms regarding the travel and booking periods apply to all mileage bargains. Further information can be found online at www.miles-and-more.com > Spend Miles > Flights.

For mileage bargains a minimum stay of one day applies.

 

4. Upgrade awards

With Miles & More upgrade awards, you can use your miles to fly in the next highest travel class on flights operated by Adria Airways*, Aegean Airlines, Air Canada, Air China, Air India*, Air New Zealand, All Nippon Airways (ANA), Asiana Airlines, Austrian Airlines Group, Brussels Airlines, Condor*, Croatia Airlines*, EgyptAir, Ethiopian Airlines, EVA Air, LOT Polish Airlines**, Lufthansa, Luxair*, SAS Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, SWISS, TAP Portugal, Thai Airways International, Turkish Airlines and United with JP, AC, AI, A3, BR, CA, ET, MS, NH, NZ, OZ, OS, DE, OU, LO, LH, LG, LX, SK, SN, SQ, TP, TG, TK, UA und ZH flight numbers. Not valid for code-share flights.

All the conditions applicable to your original ticket also apply to the booking of an upgrade award. An upgrade award is valid only for the route covered by a flight coupon for the ticket. Upgrade certificates remain valid for twelve months.

* We regret that upgrade awards with these Miles & More airline partners cannot be booked online.
** Unfortunately with LOT Polish Airlines and Lufthansa, upgrade awards from Premium Economy Class to Business Class cannot be booked online. Upgrade awards from Economy Class to Premium Economy Class are currently only available from Lufthansa and cannot be booked online.

4.1 Terms and conditions of booking
Upgrade awards can only be booked for the next highest class of service. The number of miles required to pay for the upgrade award depends on the booking class of the ticket. Please note that the mileage levels stated apply to one route, i.e. one flight coupon. If several routes/flight coupons are required for the journey, the mileage levels are cumulative.
The requirement for an upgrade award is a fully paid-for flight, booked via www.lufthansa.com or one of the Miles & More online platforms, for which the ticket has already been issued (with the exception of flight award tickets). Consequently, all routes for which an upgrade is to be booked must be confirmed in advance in the number class. Upgrades can only be booked for confirmed routes and are subject to availability in Premium Economy Class, Business Class or First Class. On a European domestic flight, an upgrade is only possible in conjunction with an intercontinental Business Class upgrade and is included free of charge. With Lufthansa, Premium Economy upgrades will generally only be offered on intercontinental flights.

With an electronic upgrade (eUpgrade), a waiting-list booking can also be made. This is possible with Austrian Airlines Group, LOT Polish Airlines, Lufthansa and SWISS.
Upgrades on group bookings are not always possible online. These can only be requested via your local Miles & More Service Team.

With LOT Polish Airlines, special terms and conditions apply for upgrade awards from Premium Economy Class to Business Class. Please find out more about these from your local Service Centre. Unfortunately, upgrade awards from Economy Class to Premium Economy Class are not currently available on LOT Polish Airlines.


4.2 Advance booking time limits and payment
For flights with Austrian Airlines Group, LOT Polish Airlines (not for flights in Premium Economy Class), Lufthansa and Swiss, an electronic upgrade (eUpgrade) can be booked up to three hours prior to departure.This deadline may vary, in some circumstances, from destination to destination, as it can also depend on other factors such as catering orders. The departure must be from a destination at which an eUpgrade is possible. Otherwise an upgrade must be issued in paper form. You can obtain information on these destinations from your local Miles & More Service Team.

If your upgrade award can only be issued in paper form, you must make your reservation at least seven working days before the desired flight date. A booking has to be made at least four or more working days in advance of the desired flight date. The necessary miles will be automatically debited from your mileage account once the reservation has been made. In the case of waiting list bookings, the miles are only deducted when the upgrade is confirmed.

Infants (under two years old) can accompany you free of charge as long as they do not occupy a seat.

4.3 Special upgrade terms and conditions
4.3.1 For Lufthansa, Adria Airways, Aegean Airlines, Air Canada, Air China, Air Dolomiti, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian Airlines Group, Brussels Airlines, Croatia Airlines, EgyptAir, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Luxair, SAS Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, SWISS, TAP Portugal, Thai Airways International, Turkish Airlines, United and Condor*

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  • On Condor, Miles & More upgrades from Economy Class to Premium Economy Class (booking classes Y, O, Z) and upgrades from Premium Economy Class to Business Class are not possible. Only upgrades from Economy Class (no booking class is excluded) to Business Class are possible. The values contained in column B, Y apply.
  • With LOT Polish Airlines, Miles & More upgrades from Economy Class to Premium Economy Class or from Premium Economy Class to Business Class are possible via your local Service Centre.
  • On Luxair, upgrades are only possible for bookings in booking classes M, Y and K.
  • Upgrades with LH, JP, EN, OS, OU, LO, LX and SN are not possible for some particularly favourable offers.
    • On European flights, this applies to the following booking classes with:
      • Adria Airways (JP) A, E, G, K, L, O, Q, S, V, W
      • Austrian Airlines Group (OS) E, K, L, T
      • Croatia Airlines (OU) A, E, F, J, K, L, T, O, U
      • SWISS (LX) E, K, L
      • Lufthansa (LH) K, L, N, T
      • Air Dolomiti (EN) E, K, L
      • LOT Polish Airlines (LO) G, L, O, S, T, U, V, W for upgrades to Premium Economy Class and E, G, H, K, L, O, Q, R, S, T, U, V, W for upgrades to Business Class
      • Brussels Airlines (SN) E, G, K, L, N, T
    • On intercontinental flights, this applies to the following booking classes with:
      • LOT Polish Airlines (LO) G, L, O, S, T, U, V, W for upgrades to Premium Economy Class and E, G, H, K, L, M, O, Q, R, S, T, U, V, W for upgrades to Business Class
      • SWISS (LX) E, K, L, T
      • Austrian Airlines (OS) E, L, K, T
      • Lufthansa (LH) K, L, N, P, T, Z
      • Brussels Airlines (SN) E, G, K, L, N, T
  • Upgrades within Europe for domestic flights are only possible on connecting flights in combination with upgrades on intercontinental flights and are already included in the miles for the upgrade of the intercontinental flight.
  • With Lufthansa, Premium Economy upgrades are generally only possible on intercontinental flights. Upgrades within Europe for domestic flights are not possible here in combination. These remain in Economy Class.
  • For upgrades with Condor, Adria Airways, Croatia Airlines or Luxair, paper certificates (valid for up to 12 months) are issued, hence upgrade bookings with these airlines must be made at least four working days prior to departure.
  • Further detailed information regarding SWISS upgrades is available on www.miles-and-more.com
  • Upgrades on Air Canada (AC), Aegean Airlines (A3), Air China (CA), Air India (AI), Air New Zealand (NZ), ANA (NH), Asiana Airlines (OZ), EgyptAir (MS), Ethiopian Airlines (ET), EVA Air (BR), SAS Scandinavian Airlines (SK), Singapore Airlines (SQ), TAP Portugal (TP), Thai Airways International (TG), Turkish Airlines (TK) and United (UA) are possible from Economy booking classes Y and B (on BR additionally K; on CA also W; on ET also G and S; on SK and SQ also S; on NH also E; on NZ also O and U; on ZH additionally M and H). If a First Class is available, upgrades from Business booking classes C and D are possible on these airlines (on SQ also J and Z; on NH and UA also J).
  • Only paperless upgrades (eUpgrades) are possible.
 

* Upgrades are only possible with the stated airline partners. Eligibility is determined by the flight number of the operating carrier.



4.4 Guided Tour für Online Upgrades
A detailed introduction to booking upgrades online is available here.