Information on our privacy statement
Any personal information collected during visits to our website is processed in accordance with the provisions of German law. Our data protection policy also complies with the data protection guidelines laid down by Deutsche Lufthansa AG.
Our websites may contain links to third-party websites that are not covered by this privacy statement.
Lufthansa respects your privacy.
Collection and processing of personal data
When you visit our websites, our web servers record the following data as standard: your Internet service provider’s IP address, the website that referred you to our site, the pages you visit on our site and the date and duration of your visit. Lufthansa sets cookies to track visitor preferences, using these cookies to improve the design of its websites. Apart from this, we only store your personal information if you provide it yourself: examples include registration, taking part in a survey or competition, or contractual transactions (e.g. booking a flight).
Use, sharing and purpose limitation of personal data
Lufthansa will process and use your personal data only in connection with services related to the website www.lufthansa.com and the Lufthansa online newsletter. This usage lets us personalize your use of these services and can also save you from having to enter the same information twice. We only utilize as much information as is necessary.
We will not share your personal data with third parties. Any partner services offered on www.lufthansa.com are booked directly with these partners. You will be advised of this accordingly.
Some of our services give you the opportunity to store personal information (e.g. FAQ). Such information will only be used to respond to your current inquiry. After your inquiry is closed, this information will not be retained without requesting your permission to do so.
If Government agencies or authorities ask us to collect or share personal data, we will do so only within the appropriate legal frameworks. We require our employees, suppliers and partners to maintain confidentiality and data secrecy in accordance with Article 5 of the German Federal Data Protection Act.
All airlines are required by law to provide the US Customs and Border Protection with the flight and reservation details of every passenger entering the USA. This information is to be used exclusively for security purposes.
Further information is available here.
Opt-in/opt-out
We would like to use your data to tell you about our products and services and those of our partners, and also to conduct occasional surveys. You decide whether or not you would like to be contacted by us. If you change your mind, you can alter your preferences at any time in the 'Newsletter and SMS services' section under 'My Account' > 'My Profile'.
Accessing personal data
If requested, Lufthansa will confirm whether we store personal data about you and what this data is. Despite our best efforts to ensure that this stored data is accurate and up-to-date, it may be incorrect. If it is, we will correct it on request. You can update most of your personal details yourself at any time under 'My Account' > 'My Profile'. If changes occur to your personal details, please update your profile as soon as possible.
Data security
Lufthansa uses technical and organizational security measures to protect the data we hold about you against accidental or deliberate manipulation, loss, deletion or unauthorized access. Our security measures are being improved continuously as new technology develops. The processing and transmission of data is encrypted by the SSL (Secure Sockets Layer) protocol.
Enforcement and compliance
Deutsche Lufthansa AG is committed to complying with the articles of its data protection policy as described above.
Should you have any questions regarding the handling of your personal information, please contact our Group Data Protection Manager. Together with data protection staff, this person is also your point of contact for requests for information, suggestions or complaints.
Lufthansa Group Data Protection Manager
Dr. Barbara Kirchberg-Lennartz
Deutsche Lufthansa AG
FRA DSB
60546 Frankfurt
You may also send us your data protection inquiries by e-mail.
