Technical website support
For technical assistance regarding questions and problems with our online services (bookings, log-in, etc.):
Online Support
Lufthansa Hotline for Reservation and Services
General information, questions regarding baggage, tariffs, bookings and rebookings:
Reservation hotline
Lufthansa Ticket Counters at airports
Ticket counters can be found at the following airports:
Zürich, Check-in 1 near the SWISS counters
Geneva, near the Check-in on the ground floor
Basel, Hall 4 on the Swiss side of the binational airport
Bern, near the Alpar counters on the right side of the departure hall
Lufthansa for Businesses
Information about our free support programme for small and medium sized enterprises, SWISS Partner Puls Benefit, can be found here :
SWISS Partner Plus Benefit
For comfortable, seamless and quick travelling, the Lufthansa Private Jet is at your disposal. This service is the perfect combination of private jet and Lufthansa or SWISS longhaul flights. More information:
Lufthansa Private Jet
Information about the business support programs, Lufthansa Congress and Star Alliance Conventions Plus (TM), which are tailored to the needs of hosts and delegates of major, international conventions, can be found here
Lufthansa Congress
Star Alliance Conventions Plus (TM)
Miles & More Service Team
All information about Miles & More as well as booking of Miles & More award tickets:
Miles & More hotline
More information about our frequent flyer program:
Miles & More Switzerland
Lufthansa Customer Relations
for questions regarding irregularities of baggage and flights, as well as for wishes, suggestions and criticism
Feedback via post or fax
Feedback via e-mail
