We welcome any comments you have about your travels with Lufthansa. Your feedback is especially helpful in our ongoing efforts to better meet your needs.
If your inquiry concerns our mileage program you may contact Miles & More®.
Our Reservations centers offer assistance with flight reservations, tickets, website navigation and technical support.
For information on Ticket Refunds and how to request them, click here.
To use our service for the hearing impaired please dial 1-866-846-4283 (toll-free).
Information on delayed luggage and our baggage policies are also available.
If you live in Canada and would like to share your comments about your travel experience, contact us at:
Lufthansa German Airlines
Customer Relations Canada
P.O. Box 939
31 Adelaide Street East
Toronto, ON
M5C 2K3
or by completing our online contact form.
If your permanent residence is not in Canada, please contact your local Lufthansa Office.
When writing to us, it’s important to include the following information:
1. Flight number
2. Dates of travel
3. Passenger ticket receipts
4. Boarding passes
Reimbursement requests for baggage related issues must include the airport reference number as well as original receipts. No copies, please.
You will receive a response within 2 weeks from receipt of your feedback.
