Customer Relations Canada


We welcome any comments you have about your travels with Lufthansa. Your feedback is especially helpful in our ongoing efforts to better meet your needs.


If your inquiry concerns our mileage program you may contact Miles & More®.

Our Reservations centers offer assistance with flight reservations, tickets, website navigation and technical support.

For information on Ticket Refunds and how to request them, click here.

To use our service for the hearing impaired please dial 1-866-846-4283 (toll-free).

Information on delayed luggage and our baggage policies are also available.


If you live in Canada and want to share your comments about your travel experience, contact us at:

Lufthansa Customer Relations
Station Main
P.O. Box 1588
Peterborough, Ontario
K9J 7H7

or by completing our online contact form.

If your permanent residence is not in Canada, please contact your local Lufthansa Office.

When writing to us, it’s important to include the following information:

1. Flight number
2. Dates of travel
3. Passenger ticket receipts
4. Boarding passes

Reimbursement requests for baggage related issues must include the reference of the Property Irregularity Report issued at the airport as well as original receipts for interim expenses. No copies, please.