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What is the minimum size for a group?

A group consists of 10 passengers traveling together, roundtrip from a single origin to a single destination.

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Can a group be booked originating from outside Canada?

Yes, it is possible to request a group with an origin outside Canada.

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When do the names have to be submitted?

50% of the group names are due 65 days prior to departure. All names are due 30 days prior to departure. Due to Apollo systems restrictions, final names for all groups with UA off-line space included in the itinerary are due by fax no later than 45 days prior to departure date. If the group is booked within 30 days prior to departure, names are due 72 hours after confirmation of booking. Please forward the names to groupsales@dlh.de.

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Will my waitlisted flight get confirmed?

All group space is subject to availability in the necessary booking class. We recommend that a protection flight is booked in case the waitlisted flight does not become confirmed.

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How come I show seats available in my system and you cannot confirm them in the group booking?

If the group capacity is reached for a flight, then the waitlist cannot be confirmed. Individual inventory is different than group inventory.

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Are deviations permitted from the group?

20% of the group may deviate their date of travel either on the eastbound or westbound sector of their itinerary, but not both. They may use the same fare type as the rest of the group, but must abide by the rules of the fare used. There will be a fee of CAD 50.00 added to the negotiated group fare. Routing deviations are not permitted and must be booked, priced and ticketed seperately from the group. They will only count towards total utilization.

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How much of a deposit is required for a group?

Depending on the season, Economy Class Groups have a standard deposit of CAD 100.00- CAD 200.00 per seat. An upfront 15% non-refundable deposit is required for Business Class, Special Events, Large Scale groups and Equipment changes. These deposits cannot be waived or extended. If the deposit is not received by the deadline, all blocked space will automatically be released. If the group is not confirmed, the deposit will be refunded.

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What is the cancellation policy for a group?

A cancellation fee will apply in the event the group falls below the required 80% to 90% materalization, depending on the season. For further information, please contact your Sales Representative for a complete explanation of Lufthansa's Group Sales Cancellation Policy.

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Can we carry musical instruments or sports equipment with us?

Yes. Instruments or sports equipment must be advised at the time the group space is requested. Please submit your Instrument or equipment lists to your Sales Representative. All oversized and excess baggage will be charged according to the excess bagagge rules. Please check Lufthansa.com for baggage rules.

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When can seat assignments be made?

Specific seating requests must be submitted along with the names. Any changes after that time are only possible at the airport on the day of departure.

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Can a special meal be requested?

Lufthansa offers several choices for different meals for religious and dietary reasons.

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What if the passenger needs special assistance?

Lufthansa offers special assistance and has wheelchairs for customers who have special needs.

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Can a passenger use their miles for an upgrade?

Yes, passengers in our Miles & More Program and Star Alliance partners may use miles to upgrade. Please keep in mind the specific restrictions from each program. Once ticketed, please contact your mileage program for an upgrade. Lufthansa's Miles & More number is 1-800-268-9127.

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Do children receive a discount?

Lufthansa does offer discounts for children who are two through eleven years old, please contact your Sales Representative for a fare quote.

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What if I enter the flight number in my CRS as a GK or PK and the status shows as NO?

The name should be entered exactly as shown in the Lufthansa Amadeus system. Also, if passengers were split from the original group, then a separate filekey must be created when entered in your CRS system.

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When should the group be ticketed?

The group must be ticketed no later than 30 days prior to departure and ticket copies shall be provided to Lufthansa as proof of ticketing.

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Can electronic tickets be issued for a group?

Electronic ticketing is possible on Lufthansa flights for destinations designated for electronic ticketing.

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Can I change the names on a group booking after ticketing?

Once ticketed, a name change can only be done by Lufthansa for a fee of CAD 200.00. This includes bookings made by our office. For further information, please contact your Group Sales Representative.

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What is the cancellation fee for a passenger once ticketed?

The cancellation fee is CAD 200.00 if a passenger cancels after they are ticketed.

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What if the passenger is hospitalized or there is a death in the family?

The passenger must provide proper documentation, so that the ticket can be fully refunded.

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How much are the taxes and fuel surcharges?

The taxes and fuel surcharges are subject to change and are not guaranteed until the day of ticketing. Agents that have access to a CRS may obtain the taxes and fuel surcharges in their system by entering their routing.

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Can I view my confirmation online?

Yes, confirmations may be view on www.checkmytrip.com. Enter your Amadeus confirmation filekey and the group name or a passenger's last name.

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Who can I contact if my Sales Representative is out of office?

Passenger may contact our Sales Support Desk at our toll free number
1-866-954-4768. The Sales Support team is available Monday through Friday from 9:00 AM through 8:00 PM (EST).

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If the Group Sales department is closed, who should I contact?

You may contact the Lufthansa Call Center at 1-800-645-3880.

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If the passenger is overseas and they have lost their ticket, what do we do?

The ticket agent must contact the Lufthansa's Rate Department at 516-296-9812.

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Who should I contact if there was a problem when my group traveled?

After the group has traveled, contact Lufthansa Customer Relations, PO Box 425, East Meadow, NY 11554.


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