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What is the minimum size for a group?

A group consists of 10 passengers traveling together, roundtrip from a single origin to a single destination.

 
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Can a group be booked originating from outside Canada?

Yes, it is possible to request a group with an origin outside Canada.

 
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When do the names have to be submitted?

50% of the group names are due 65 days prior to departure. All names are due 30 days prior to departure.

 
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Will my waitlisted flight get confirmed?

All group space is subject to availability in the necessary booking class. We recommend that a protection flight is booked in case the waitlisted flight does not become confirmed.

For more information, please view Group Guidelines - Terms & Conditions.

 
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What is the cancellation policy for a group?

A cancellation fee will apply in the event the group falls below the required 80% to 90% materalization, depending on the season. For further information, please contact your Sales Representative for a complete explanation of Lufthansa's Group Sales Cancellation Policy.

For more information, please view Group Guidelines - Terms & Conditions.

 
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Can we carry musical instruments or sports equipment with us?

Yes. Instruments or sports equipment must be advised at the time the group space is requested. All oversized and excess baggage will be charged according to the excess bagagge rules. Please check for our excess and special baggage rules.

For more information, please view Group Guidelines - Terms & Conditions.

 
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When can seat assignments be made?

Specific seating requests must be submitted along with the names. Any changes after that time are only possible at the airport on the day of departure.

 
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Can a special meal be requested?

Lufthansa offers several choices for different meals for religious and dietary reasons.

For more information, please view Special Meals.

 
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What if the passenger needs special assistance?

Lufthansa offers special assistance and has wheelchairs for customers who have special needs.

 
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Can a passenger use their miles for an upgrade?

Yes, passengers in our Miles & More Program and Star Alliance partners may use miles to upgrade. Please keep in mind the specific restrictions from each program. Once ticketed, please contact your mileage program for an upgrade. Lufthansa's Miles & More number is 1-800-268-9127.

 
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When should the group be ticketed?

The group must be ticketed 30 days prior to departure. If a group is booked within 30 days of departure, tickets must be issued immediately.

For more information, please view Group Guidelines - Terms & Conditions

 
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Can I change the names on a group booking after ticketing?

Once ticketed, a name change can only be done by Lufthansa. Fees may apply.

For more information, please view Group Guidelines - Terms & Conditions.

 
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What if the passenger is hospitalized or there is a death in the family?

The respective fare conditions would apply. For information regarding your fare conditions please consult with your travel agent or Lufthansa prior to travel.

 
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Who should I contact if there was a problem when my group traveled?

After the group has traveled, contact:

Lufthansa Customer Relations
Station Main
P.O. Box 1588
Peterborough, Ontario
K9J 7H7

For more information, please view Customer Relations addresses.


Star Alliance