Terms & conditions

The following conditions apply to all group bookings made with Lufthansa and are subject to change at any time without notice.

 
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Minimum group size

10 passengers travelling together from a single origin to a single destination.

 
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Names

100% of the group names are due no later than 60 days prior to departure. For specific group types name options may vary.

 
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Standard deposit

10% deposit but not less than 50 EUR per passenger is required one week after full confirmation of the group space. In case the group travel requested later than 6 weeks before the first travel date the deposit should be paid within next 2 days after the confirmation of group reservation. The deposit acts as a fare guarantee.

 
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Non-refundable deposit

The deposit is non-refundable.

 
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Waitlisted space

All group space is subject to availability in the necessary booking class. We cannot be held responsible for waitlisted seats that have not been confirmed to you in writing. If the dates and/or routing changes from the original request, the fare is subject to change as well.

 
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Ticketing

The group must be ticketed no later than 2 weeks prior to departure. Ticketing details are supplied prior to agreed ticketing deadline. If Lufthansa issues the tickets a current ticketing service charge applies.

 
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Taxes

No exception for calculation and collection of taxes & fees

 
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Cancellation policy

Economy class tickets are non-refundable. In case of unused ticket the unused refundable taxes and fees can be refunded.
The unused business class ticket can be refunded against fee of 100 EUR.
Ticket service charge remains non-refundable.

 
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Musical instruments/bulky baggage

Musical instruments/sports equiptment and other bulky baggage should be advised with the intial request and no later than 90 days before departure.

 
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Seat assignments

Seating requests must be submitted along with the names. Any changes after that time are only possible at the airport on the day of departure.


Star Alliance