London Heathrow Airport (LHR)
234 Bath Road, Hayes, Middlesex UB3 5AP, UK
Telefon: 0844 335 1801



New Terminal 2 for Lufthansa and its partners

On 4 June 2014 the new Terminal 2, known as ‘The Queen’s Terminal’, opened at Heathrow Airport. It is the new home for the 23 Star Alliance airlines at Heathrow. United Airlines and Air Canada were the first to move into the new terminal, followed by others. From 1 to 15 October 2014 Lufthansa, Austrian Airlines, Germanwings, SWISS and Brussels Airlines will also move there.

A new car park directly connected to the new terminal, check-in machines and 56 check-in counters in Zones A-D, 24 security checkpoints, 4 of which have fast lanes, more than 60 shops, many restaurants and a shorter transfer time of only 60 minutes will make departures from London Heathrow even more attractive.

Until the move to the new Terminal 2 on 1 October 2014, HON Circle Members and Business Class passengers who are continuing their journey with Lufthansa in First Class from Frankfurt or Munich will only be able to use the Star Alliance Business Class Lounge at Heathrow because of restrictions caused by the construction work. After the move, status customers will be able to enjoy the new, 1,600 square metre lounge.



The airport is located 24km (15 miles) west of London.


How to get there

Terminals 1 and 3 can be reached via the following motorways: M4 Junction 4, M25 Junction 15, A4 (local road). Terminal 4 is reached via the following motorways: M4 Junction 3, M25 Junction 14, A30 (local road).

Information about parking possibilities at the London Heathrow Airport


Access by public transport

The frequent Heathrow Express non-stop train service to London Paddington Station takes 15-20 minutes (tel: 0845 600 1515; Paddington is served by mainline national rail routes to the west and south west of England, and is on the London Underground network. From London Victoria Station, served by the National Express service (see below), passengers can connect with mainline train services to the south and east of England. For national rail travel information, contact the 24-hour National Rail enquiries line (tel: 0845 748 4950;

The airport is also on the London Underground’s Piccadilly Line, which can take passengers into central London (journey time - 50 minutes). For more information, call the Underground travel information line (tel: (020) 7222 1234;

Numerous local buses stop at the central bus station and Terminals 4 and 5. Bus services include National Express (tel: 0871 781 8181; from all four terminals to London Victoria coach station. At night, the N9 bus service travels to central London. For more information on public transport, contact Traveline (tel: 0871 200 2233). Coach: Coaches connect the airport to more than 500 destinations throughout the UK. National Express (tel: 0871 781 8181; is the major service provider.

London's licensed black cabs serve London Heathrow Airport and are available outside all the terminals.


Information desk

Information desks are available in each terminal. Transport information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4. The Hotel and Traveller Centre, in Terminal 3, provides visitor information, London Underground tickets and hotel accommodation. Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps.


Further travel information