Help & Contact

Your personal contact with us

Reservations & flight bookings

By telephone

Lufthansa German Airlines
Reservations and Information

Hotline: 0800 945 220 (toll-free within New Zealand)
Service hours
10:00 - 18:30
10:00 - 18:30
10:00 - 18:30
10:00 - 18:30
10:00 - 18:30
10:00 - 18:30
10:00 - 18:30
10:00 - 18:30
For other countries see contacts worldwide

Customer Relations

For written enquiries about past flights or to provide feedback, you can contact us in one of the following ways:

- Simply and conveniently by using the feedback form

- By mail: Worldwide address

To ensure a prompt response, please provide your full name, address, Miles & More number or Feedback ID, if available, but no credit card details.

by telephone

Hotline: 0800 945 220 (toll-free within New Zealand)
Service hours
Opening hours:<br>Winter time: daily 9:00-23:00<br>Summer time: daily 10:00-0:00

by email

Do you have a suggestion or technical question in regards to our website - use our feedback form.

Miles & More Service Team

Auckland, New Zealand
Address / P.O Box

P.O. Box 1427

Phone 1
0800 - 945 220
Fax 1
+64 9 - 377 27 66

by email

For written enquiries about Miles & More, you are welcome to use our feedback form.

Info & Service

All information for your flight including travel classes, services, baggage policies and more.
Overview of topics


Your opinion counts. Share your questions, comments or suggestions using our feedback form.
Feedback form

Further contacts

Contacts of the Lufthansa Group for jounalists, investor relations, suppliers and sponsoring.
Contacts Lufthansa Group

Star Alliance