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Su contacto personal con nosotros

Pre-reserva y reserva de vuelos
Por teléfono

Centro de Reservaciones

línea directa: (+52) 55 50 91 31 40
Horario de atención
Lunes
08:00 - 18:00
Martes
08:00 - 18:00
Miércoles
08:00 - 18:00
Jueves
08:00 - 18:00
Viernes
08:00 - 18:00
Contactos de Lufthansa en el mundo

Customer Relations

Para cualquier cuestión relacionada con un vuelo anterior o para hacernos llegar su opinión, póngase en contacto con nosotros:

- de forma sencilla y cómoda, a través de nuestro formulario de feedback

- por correo ordinario: dirección de todo el mundo

Para evitar preguntas por nuestra parte, le rogamos que indique siempre su nombre, dirección y, en su caso, su número de Miles & More o Feedback ID (sólo si se hace referencia a un feedback anterior), pero ningún dato de su tarjeta de crédito.

por teléfono

línea directa: (+52) 55 5230 0000
Horario de atención
Lunes
08:00 - 18:00
Martes
08:00 - 18:00
Miércoles
08:00 - 18:00
Jueves
08:00 - 18:00
Viernes
08:00 - 18:00

por e-mail

¿Desea comunicarnos alguna sugerencia o error en relación con nuestra página web?. Ir al formulario

Miles & More Service

Localidad
Verl, Germany
CP
D-33409
Dirección / Apartado de Correo

Postfach 12 00

Teléfono 1
+52 55 - 473 869 54*
Fax 1
+1 661 - 244 49 50
Horario de atención
Lunes
08:00 - 18:00
Martes
08:00 - 18:00
Miércoles
08:00 - 18:00
Jueves
08:00 - 18:00
Viernes
08:00 - 18:00
* Kein Publikumsverkehr / Not open to the public / No esta abierto al publico
 

por e-mail

Para cualquier comunicación dirigida por escrito a Miles & More, utilice nuestro formulario. Ir al formulario

 

 
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Data collection and data transfer

 

Secure Flight

Under the ‘Secure Flight’ programme of the United States Transportation Security Administration (TSA), passengers are required to provide additional personal information for flights to the USA. This regulation also applies to flyovers across US territory, i.e. flights to and from Canada, Mexico and other countries in Central America, for example, which are scheduled to enter American airspace.

Further information about Secure Flight

 

Online input of additional APIS data for entry to the USA

For flights to the USA, airlines are legally obliged to transmit passenger data to the US authorities via the Advance Passenger Information System (APIS). This rule does not apply to passengers with a permanent resident permit (‘green card’) or to transit passengers. Besides the passport data, the following information is required:

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  • Country of residence
  • Full first address during the stay in the USA:
    • Number
    • Street
    • City
    • State
    • Zip code
 

Lufthansa passengers booking online can enter the required additional APIS data directly at the end of the booking process.

If passengers do not have all the necessary information at the time of booking, they can add the missing details later. By entering their name and Filekey (booking reference) here or in the password-protected area under ‘My account’, they can retrieve their booking and complete their data entries.

Enter APIS data online

 

APIS form for entry to the USA

Passengers can, of course, also use our paper form which is available here for downloading. To avoid prolonging check-in and boarding times and ensure a punctual departure, please make sure you have the required data ready in writing for presenting when you check in.

Download the APIS form

 
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Requirements for visa-free entry to the USA


Online registration is required for travel to the USA. Online registration is through the Electronic System for Travel Authorization - known as ‘ESTA’ for short.

To ESTA registration

There is a duty on airlines to verify ESTA travel information: the transport of passengers wishing to enter the USA without a visa under the Visa Waiver Program will be prohibited if passengers have not received an electronic entry permit in advance from the US authorities.

There is a fee of US$14 for ESTA registration. As it is valid for two years you should register as early as possible. Lufthansa further recommends that you take a print-out of this entry permission with you on your journey. Registration can also be done by third parties, such as family members.

You will find detailed information about ESTA here

 
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The process for entry into the USA

 

Automated Passport Control (APC) in the USA

At several of the airports which Lufthansa flies to in the USA you can significantly reduce your waiting time for entry by using the Automated Passport Control (APC) self-service kiosks.

You can use this service if you meet the following criteria:

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  • You are a return visitor from one of the countries participating in the Visa Waiver Program
  • You have visited the USA at least once since 2008
  • You have a valid ESTA registration
  • You are using the same passport as on your last visit
 

The service is currently available at the following US airports:

- Charlotte Douglas International Airport (CLT)
- Chicago O’Hare International Airport (ORD)
- Dallas/Fort Worth International Airport (DFW)
- Hartsfield-Jackson Atlanta International Airport (ATL)
- Los Angeles International Airport (LAX)
- Miami International Airport (MIA)
- New York - John F. Kennedy International Airport (JFK)
- Orlando International Airport (MCO)

More airports are in the pipeline.


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