Invisible – but real
Lots of people live with impairments that cannot be detected externally. For example, this includes:
- Autism and neurodivergent disorders
- Anxiety disorders and fear of flying
- ADHD
- Chronic pain or illnesses
- Epilepsy
- Dementia
- Mental illnesses
- And lots of other invisible impairments
All these disorders can make travelling a challenge – even if they go unnoticed by other people. Even if your impairment is not listed above, our team is trained to help you in a discreet and sympathetic way.
Assistance on your trip
From departure to arrival our tailored services are available for you – discreet, individual and aligned with your requirements.
At the airport
- We will be happy to accompany you throughout your time at the airport if needed.
- At the gate, we can assist you in boarding and exiting the aircraft if you wish.
- In the event of delays or if there are changes to your trip, we can explain everything to you personally, if desired.
On board
- Our cabin crew provide you with a personal safety briefing, if desired. Just ask us.
- If required, the crew will happily provide additional information, for example to help you find your way about the cabin.
At your destination airport
- At your destination airport, our ground crew will take over your assistance. The handover takes place automatically; you don’t have to do anything yourself.
- We will accompany you to the airport exit. If you have a connecting flight, we will take you directly to your next gate. If you need extra assistance, please ask us.
Travelling with a companion.
A travelling companion can help you on your trip, making the journey safer and more pleasant for you. In some situations, for safety reasons you must travel with a companion.
A travelling companion is mandatory if:
- You cannot understand or follow the safety instructions from our cabin crew.
- You are unable to bring yourself to safety in the event of an emergency.
- You need personal help on board or in the lounge, for example to eat or go to the toilet.
Do you need a travelling companion for your trip, but haven’t found anyone yet? Please inform us in good time. We can then look for a solution together.
If we cannot find a solution, you have a right to a refund or to another flight. You can register a travelling companion via our Service Center.
Travelling with an assistance dog
Approved assistance dogs (e.g. seizure alert dogs) can be taken into the cabin free of charge on all Lufthansa-operated flights. Please notify us that you will be travelling with your dog at least 48 hours before departure, so that we can make all the preparations for your trip.
Here’s how to notify us of your assistance requirements:
Go to the online form
Our online service is available in German and English. (Completed online booking required)
By telephone
If you book your ticket by telephone, please inform us what kind of assistance you require before completing your booking.
Through your travel agency
Before booking, please inform your travel agency what kind of assistance you require on your trip. This will help us to assist you in the best possible way.
Do you have any questions or do you need further information?
Our Medical Service is available if you have any further questions and to provide more information.
The Lufthansa Medical Operation Center can answer your questions about booking and about which accessible services are available on our flights.
Fax: +49 69 69 68 36 77
Email: specialservice@dlh.de
(Monday to Friday: 08:30–20:00 hours; Saturday, Sunday and public holidays: 08:30–16:30 hours)
Travellers to and from the USA
If you are travelling to the USA or flying back from the USA, you can reach the Medical Desk in the USA using the following contact details. Our colleagues are available for you from Monday to Friday 09:00 to 17:00 hours (local time).
In general the Medical Desk Team speaks English.
Tel.: +1-516-279-1768
Considerably higher charges may apply when making telephone calls to the USA.
What makes cabinblu special
Unlike general meditation apps, cabinblu was developed specifically for flying. Every function is tailored to deal with the special challenges posed by flying:
- sound aviation knowledge from leading specialists
- practical, scientifically proven methods that really help
- sympathetic design – developed by people who understand the fear of flying
Developed with experts
Working with aviation professionals and anxiety specialists, cabinblu combines scientific knowledge with human-centric design.
This is how it works:
cabinblu guides you through three progressive steps to achieve a greater feeling of security and relaxation.
- Take off well prepared: Understand what causes your anxiety and practice calming meditation so you can approach your flight feeling relaxed.
- Find calmness whenever you need it: Breathing exercises and proven strategies for staying in the moment – during take-off, in the event of turbulence or whenever you need it.
- See growth: Follow your progress and see your confidence growing with every flight.
Links to the download:
Statutory guidelines
Passengers with a disability or reduced mobility are carried in accordance with EU Regulation No. 1107/2006 on the rights of disabled passengers and passengers with reduced mobility.
Any passengers travelling to/from the USA are carried in accordance with the DOT provisions, Title 14, Part 382, Code of Federal Regulations, effective as of 13 May 2009.
At all our destinations in the USA, as well as in Frankfurt and Munich, you can contact specially trained Complaint Resolution Officials (CROs) during opening hours regarding issues related to your disability or reduced mobility. Our crew members or ground staff will be happy to put you in contact.
