Travellers with special needs

On the following pages we have put together important information for people with special needs who are flying with Lufthansa. Find out here about our services for passengers with reduced mobility or sensory impairment.


Passengers using wheelchairs

Lufthansa provides special services for wheelchair-using passengers before, during and after their flight.


Passengers using wheelchairs

Passengers with sensory impairment

Find out more about the services that Lufthansa provides for passengers with hearing or visual impairments or cognitive disabilities.

All the information

Booking and reservations

As soon as you book your flight you can help us to ensure that you receive the service you need both in the airport and on board the aircraft. To enable us to make you as comfortable as possible in the terminal as well as on board our aircraft, we require some information from you in advance. Please inform us of your additional support requirements in your online booking or by calling: +49 (0) 800 - 83 84 267 (no charge for calls from the German landline network).

Booking and reservations

Important contacts and information

Travel-preparation checklist

With the aid of the following checklist, you can check quickly and easily whether you have made all the essential preparations for your flight.

Travel-preparation checklist

Important addresses and telephone numbers

Do you have any questions, requests or suggestions about accessible travel? You will find all the important addresses and telephone numbers here.

Important addresses and telephone numbers

Legal guidelines

Disabled passengers and persons with reduced mobility are carried in agreement with the EU Regulation No. 1107/2006 of 5 July 2006 on the rights of disabled passengers and passengers with reduced mobility. Any passengers travelling to/from the USA are carried in agreement with the U.S. DOT-provisions, Title 14, Code of Federal Regulations, Part 382 effective as of 13 May 2009.



Advice for US citizens and travellers to and from the USA

Lufthansa Medical Operation Center

For further information and if you have any questions, please contact the Lufthansa Medical Operation Center (MOC):
Tel: +49 69 696 55 079
Fax: +49 69 696 83 677
E-mail: specialservice@dlh.de
(Open Mondays to Fridays: 08:30 - 20:00 hours; Saturdays, Sundays and bank holidays: 08:30 - 16:30 hours)

For passengers travelling to and from the USA, our Medical Desk in the USA can be contacted on the following number: +1-516-296-95 80 (open Mondays to Fridays: 09:00 - 15:00 hours).

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