From now on you will be ideally prepared for your journey – on selected Lufthansa routes you can get your baggage ready for check-in whilst still at home. We answer the most frequently asked questions about the HomeTag below.
What is a HomeTag?
A HomeTag is a label for your luggage that you print out at home and with which you can prepare your bags for your flight in advance.
It contains information about the person travelling and the flight details. Thanks to the HomeTag, your travel preparations will be more relaxed and you’ll save valuable time at the airport. Instead of your bags only being registered and given a luggage tag once you arrive at the airport, you can now take care of that yourself in peace and quiet at home (only applies on selected routes).
The HomeTag service will initially be offered on the routes between Frankfurt and Tokyo-Narita, Frankfurt and São Paulo-Guarulhos as well as Munich and São Paulo-Guarulhos. The self-service baggage check-in machines at Frankfurt Airport will identify your baggage independently, which will simplify baggage check-in. More routes will follow.
How do I obtain a HomeTag?
In order to get a HomeTag, you need to take the following steps:
- 1.Check in online at lufthansa.com
- 2.Choose your seat for the flight
- 3.Enter the number of bags you have – if you want you can also do this for your return flight (this option only applies to already exempted routes for which the HomeTag is available)
- 4.Print out your boarding pass, your Passenger Receipt and the HomeTag for your suitcase
- 5.Attach the HomeTag to your suitcase as specified below
Please ensure that your flight details are clearly visible from both sides!
With your baggage prepared like this, when you arrive at the airport you can go straight to one of the baggage drop-off counters or the self-service baggage check-in kiosks.
Where can I get a HomeTag holder from?
You can get the holders from the Lufthansa baggage drop-off counters. At Frankfurt airport, staff will at first also be giving out the HomeTag holders in front of the baggage counters.
Can I print out a HomeTag for my return flight?
Yes. If you check in for your flight online and print out the baggage tag at home, you normally* have the option of doing the same for your return flight too. You can identify this second HomeTag by the wording ‘Für Ihren Rückflug / For your return flight’. Please keep it safe until your return trip. Alternatively, you can print out the HomeTag separately shortly before your return flight.
* Currently we are still awaiting approval from the authorities at individual airports.
What does the HomeTag contain?
The HomeTag contains precisely the information which the airports need to transport your baggage: your route, your name, special conditions of carriage and, above all, the baggage item number which is also printed clearly as a barcode. This enables the airport baggage handling systems to identify your bags. In this respect a HomeTag is no different from the usual baggage label which is put on your bag at the airport.
An additional element of the HomeTag is the QR code, a two-dimensional barcode in which all readable information on the baggage label is stored in encrypted form. This enables your travel details to be reconstructed should the tag be damaged.
There is also an RFID chip in the Lufthansa HomeTag holder which facilitates express processing at the Lufthansa self-service baggage kiosks. This chip corresponds to the IATA standard and can also be used by other airlines.