In general, you are responsible for your carry-on baggage and personal belongings. The liability of airlines is regulated by law. We definitely recommend that you take out a baggage insurance.
Regulations according to the Montreal Convention
In international and German domestic travel, the liability for damage, destruction, loss or partial loss and for late delivery of baggage is limited to a cumulative 1,131 Special Drawing Rights (SDR) per journey and traveller. The SDR is the accounting unit of the International Monetary Fund (IMF); 1,131 SDR currently corresponds to about €1,213 (Please regard that this amount is subject to currency fluctuation and may vary.).
If your baggage is lost or damaged, you should report this immediately after your arrival to the Lufthansa baggage tracing desk or the local Lufthansa representative at the airport. These are generally located near to Baggage Reclaim.
You can report the damage or loss in writing subsequently within the legally prescribed deadline, however evidence is then required and you must prove that the damage or loss occurred during the carriage by air.
Submit a retroactive report now online
Please observe the following deadlines:
|Damage and partial loss||Within seven days after baggage hand-out|
|Total loss||Within two years|
|Replacement purchases in the case of delayed baggage delivery||Within 21 days of baggage hand-out|
The postmark or automatic date of receipt in the case of a fax or e-mail notification is decisive for the observance of the deadlines.