Travel feeling relaxed – whatever your age

At many airports you can check in your baggage the night before departure. Simply check in online or using your mobile phone from 30 hours before departure. Then you can deposit your baggage conveniently at a self-service bag drop kiosk up to 23 hours before departure. This way you can start your travel day feeling relaxed and you’ll have enough time at the airport for the next stages in your journey.

Our partner Airportr can collect your baggage up to 36 hours before departure from a location of your choice in the Greater Frankfurt area, Cologne and Bonn. Airportr checks your baggage in for you and takes it where it needs to go. 
After landing at your destination, you can pick up your baggage at baggage reclaim.

Whether you need wheelchair service or assistance in making a transfer, we’re focussed on your requirements and wishes. Let us know your assistance requirements as early as possible, and we’ll organize the rest. 

Important: Many assistance services require registration at least 48 hours before departure.

Not every disability is immediately visible. Sometimes it’s the little things that make a journey more relaxed: more time at security or assistance at check-in. 

Whatever you need, just ask us. We’ll be happy to assist you.

On your flight you can look forward to a selection of menus, snacks and drinks. Depending on the duration of the flight and your travel class, various services are available on board. You can reserve your meals up to 24 hours before departure.

Whether vegetarian, vegan, gluten-free or in accordance with religious dietary guidelines, we offer lots of special menus. Just choose in advance – and enjoy on board. Special meals can be ordered up to 24 hours before departure, provided that there is a confirmed booking in the respective class.

From Economy Class to exclusive First Class, every travel class has its own character. In Business Class in particular you can enjoy a perfect combination of more comfort, more space and more personal service. Depending on your travel class and the duration of the flight, you can look forward to lots of amenities on board and on the ground. You can find out in detail which services you can receive in the information about your booked flight.

Carrying medication in baggage, allergies, diabetes, heart pacemakers or how to prevent thromboses – we can give you clear information about all these topics. In this way you can start your journey well prepared.

In the case of certain medical conditions, it is advisable to have your fitness to fly medically assessed, for example, in cases of heart or lung disease, following an accident, or with chronic illnesses. The Lufthansa Medical Operation Center can give you advice and explore with you what needs to be taken into consideration on your trip.

Some medical aids are subject to regulations concerning dangerous goods. If you are unsure whether you are permitted to take a particular item with you on your journey, please contact our Service Center.

Medications, vaccines or other sensitive preparations requiring refrigeration need a reliable travel solution. The Cube by Tec4Med LifeScience ensures continuous refrigeration and can be carried as a medical necessity without incurring additional costs. 

Are you travelling with medical devices or mobility aids such as a rollator? So that everything can proceed smoothly, it’s worth making advance preparations. Depending on the device and whether it is to be used on board, it is necessary to book in advance.

Would you like to be accompanied by medical professionals on your journey? Lufthansa can organise personalised medical assistance for you, provided by nursing staff, paramedics or doctors.

Please note: This service has to be booked separately.