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Your personal contact with us

Reservations & flight bookings

By telephone

Lufthansa German Airlines

Hotline: 199 400 044* (from Italy only / solo dall'Italia)
Service hours
Daily 24 hours - customer support only in English or German during evening/night hours.
For other countries see contacts worldwide

Customer Relations

For written enquiries about past flights or to provide feedback, you can contact us in one of the following ways:

- Simply and conveniently by using the feedback form

- By mail: Worldwide address

To ensure a prompt response, please provide your full name, address, Miles & More number or Feedback ID, if available, but no credit card details.

*Call charges 0.10 Euro/min. plus VAT from Italian landline network, varying charges from Italian mobile networks depending on provider.

by telephone

Hotline: 199 400 070*
Service hours
Monday
08:30 - 21:00
Tuesday
08:30 - 21:00
Wednesday
08:30 - 21:00
Thursday
08:30 - 21:00
Friday
08:30 - 21:00
Saturday
08:30 - 21:00
Sunday
08:30 - 21:00
Service provided in Italian and English.

by email

Do you have a suggestion or technical question in regards to our website - use our feedback form.

* solo dal Italia / only from Italy

Miles & More Service

City
Verl, Germany
Zip
D-33409
Address / P.O Box

Postfach 12 00

Phone 1
199 400 299*
Fax 1
+49 524 - 180 602 00
Service hours
Monday
08:30 - 21:00
Tuesday
08:30 - 21:00
Wednesday
08:30 - 21:00
Thursday
08:30 - 21:00
Friday
08:30 - 21:00
Saturday
08:30 - 21:00
Sunday
08:30 - 21:00
 

by email

For written enquiries about Miles & More, you are welcome to use our feedback form.

* (0,10 Euro/min.); solo dal Italia / from Italy only

Info & Service

All information for your flight including travel classes, services, baggage policies and more.
Overview of topics

Feedback

Your opinion counts. Share your questions, comments or suggestions using our feedback form.
Feedback form

Further contacts

Contacts of the Lufthansa Group for jounalists, investor relations, suppliers and sponsoring.
Contacts Lufthansa Group


Star Alliance