Older passengers – at the airport
Finding your way around easily – thanks to extensive support at the airport
More information on the Lufthansa Guide Service
Older passengers with reduced mobility can also enjoy as stress-free a journey as possible with Lufthansa. A free support service will accompany them and provide assistance on all routes to and from the aircraft. At Frankfurt and Munich airports there are also separate special needs counters and a special care lounge available. This special service should be booked up to 48 hours before departure – through a travel agency or by calling the Lufthansa Service Centre on tel.: +49 (0)69 86 799 799.
If you are checking in at the airport and are not familiar with the check-in machines, there is no need to worry: at Frankfurt, Munich and many other airports worldwide Lufthansa always has assistants by the machines to help when required.