We very much regret that we were unable to deliver your baggage to you at your destination airport. Rest assured that we are taking all the necessary measures to reunite you with your baggage as quickly as possible.
Reporting your missing baggage to us
Report your missing baggage immediately at the airport
Should you be unable to find one or more of your bags on arrival, please report this immediately so that an official report can be filed. You will then receive a written confirmation with a reference number. Please keep this safe as you will need it again.
You must report your missing bags immediately after your arrival to the Lufthansa baggage tracing desk at the airport or to the Lufthansa airport ticket team.
In case your bags go missing, please keep your flight documents, especially your boarding pass and baggage tag receipt with you at all times.
We are searching for your baggage
Track progress online
We are searching for your baggage with the help of a worldwide baggage tracing system to which several hundred airlines are affiliated. You can check on the progress of your baggage tracing online by means of the reference number. You will find this reference number (e.g. FRALH12345) on the written confirmation that you received when you reported your missing baggage at the airport.
Check the status of baggage tracing online
You also have the option of amending your file by telephone. You will find the telephone number on the written confirmation of your missing baggage report, where you will also find the reference number (e.g. FRALH12345) which you need for identification. Should the details shown be incorrect – in particular your name, address and the description of your baggage – please let us know.
We find most missing items of baggage within the first 24 hours. As soon as your baggage is located we will contact you to arrange to deliver it to you. In rare cases we may not be able to locate an item of baggage within five days. If this happens, Lufthansa will also telephone you.